Retail Sales Associate

SUNNYSTEP PTE. LTD.; Town of Islip (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading company in consumer retail as a 'Comfort Advisor' to provide exceptional service, drive sales, and create meaningful customer connections. This role offers an opportunity to be part of a dynamic team focused on revolutionizing the footwear industry while ensuring environmental responsibility.

Qualifications

• 1-2 years of retail or customer service experience preferred.
• Strong interpersonal and communication skills.
• Ability to work flexible hours.

Responsibilities

• Provide exceptional customer service and drive sales.
• Manage inventory and support store operations.
• Engage with customers and resolve complaints.

Skills

Interpersonal skills

Communication skills

Education

High school diploma or equivalent

Job description

Comfort Advisor

Exciting news! We are on a growing journey and building a stellar team!

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.

The Comfort Advisor is responsible for providing exceptional customer service, driving sales, and maintaining a positive store environment. This role involves engaging with customers, handling transactions, managing inventory, and supporting store operations. The Retail Sales Associate plays a crucial role in enhancing the customer experience and contributing to the store’s success.

At Sunnystep, we’re not just retail sales associates — we’re the face of the brand and the first touchpoint for our customers. That’s why we call this role a Comfort Advisor. It’s about creating meaningful connections, offering personalised service, and helping people find comfort in every step.

You will also be responsible for:

• Customer Service:
  Greet customers warmly and provide a high level of service throughout their shopping experience.
  Assist customers with product selections, answer questions, and offer recommendations based on their needs.
  Resolve customer complaints and issues promptly and professionally to ensure customer satisfaction.
• Sales and Transactions:
  Process sales transactions accurately using the point-of-sale (POS) system, including handling cash, credit/debit card payments, and returns.
  Meet or exceed sales targets by actively promoting products, upselling, and cross-selling.
  Maintain knowledge of current promotions, sales, and store policies to provide accurate information to customers.
• Store Maintenance:
  Ensure the store is clean, organized, and well-stocked at all times, including the sales floor and backroom areas.
  Assist with visual merchandising, including arranging displays, setting up promotional materials, and maintaining store aesthetics.
  Perform routine tasks such as restocking shelves, organizing products, and preparing merchandise for display.
• Inventory Management:
  Assist with inventory control tasks, including receiving shipments, checking stock levels, and conducting stock counts.
  Report discrepancies or issues with inventory to the management team.
  Support with merchandise returns and exchanges according to store policies.
• Customer Engagement:
  Build and maintain positive relationships with customers to encourage repeat business and loyalty.
  Engage in active listening to understand customer needs and preferences.
  Promote store loyalty programs, memberships, or special offers to customers.
• Team Collaboration:
  Work collaboratively with other sales associates and store management to achieve store goals and maintain a positive work environment.
  Participate in team meetings, training sessions, and development activities to enhance skills and performance.
  Support colleagues with tasks and responsibilities as needed to ensure smooth store operations.
• Compliance and Security:
  Adhere to store policies, procedures, and standards for customer service, sales, and store operations.
  Follow safety and security procedures to protect store assets and ensure a safe shopping environment.
  Report any suspicious activity or safety concerns to store management immediately.

We would want to speak with you if you are / have –

• High school diploma or equivalent.
• 1-2 years of retail or customer service experience preferred but not required.
• Strong interpersonal and communication skills with the ability to engage and assist customers effectively.
• Basic math skills and familiarity with point-of-sale (POS) systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Positive attitude, strong work ethic, and team-oriented approach.

It would be great if you have:

• Experience with visual merchandising and store layout.
• Knowledge of retail sales techniques and customer service best practices.
• Familiarity with inventory management procedures.

Headquartered in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align with your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team – [e-mail].