Retail Sales Associate

EZCORP, Inc.; Seffner (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Free Health Insurance

Bonus Potential

Great Hours

401(k) with company match

Paid Time Off

Job summary

EZCORP, Inc. is seeking Retail Sales Associate / Retail Customer Service Team Members in Seffner, FL. The role includes helping customers with pawn items, processing sales and loans, and contributing to a fun, fast-paced environment.

Starting wage ranges from $15.00/hr to $16.00/hr, with paid training and opportunities for advancement along the career path toward leadership roles. Benefits include health insurance and a 401(k) plan.

Qualifications

• High school diploma or GED is required or preferred.
• Excellent communication and interpersonal skills are essential.
• Experience in customer service, cashier, or retail is beneficial.
• Ability to work independently and as part of a team.
• Willingness to pass a background check and drug test.

Responsibilities

• Provide excellent customer service by greeting customers in person and over the phone.
• Process sales, loans, and extensions for pawn items.
• Perform opening and closing store duties.

Skills

Customer service

Communication skills

Team player

Multitasking

Education

High school diploma or GED

Job description

Address & Salary

Address: 11788 SR 574 Seffner, Florida 33584. Brand: Value Pawn & Jewelry. Pay range is based on experience from $15.00/hr to $16.00/hr.

We want you to join us for a career not a job. At EZCORP we are looking for Retail Sales Associate / Retail Customer Service Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we will provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! Working for EZCORP is not just a job; it is a career!

Career Path

We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast‑paced retail environment. Our Retail Sales Associate / Retail Customer Service (Pawnbroker) position offers competitive pay based on experience with an opportunity to quickly increase your pay and position! Start your career as a Trainee in our 5‑week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program. Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour. Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Leader) position. Follow the Career Path and apply for an Assistant Manager position which includes a 6‑month training program to build the foundation to run your own store.

Benefits

• Free Health Insurance*
• Competitive Wages
• Monthly UNCAPPED Bonus Potential paid on store and individual performance
• Great Working Hours – Better than Traditional Retail
• 401(k) with company match
• Generous paid time off
• Holiday pay
• Store discount

*No cost for employee-only medical insurance when selecting BlueCross BlueShield EPO Plan.

Role Overview

Here’s what you can expect as a Retail Sales Associate / Retail Customer Service (Pawnbroker): This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our customer service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.

Responsibilities

• Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
• Processing sales, loans, and extensions
• Performing opening and closing store duties

Requirements

• High school diploma or GED
• Customer service, cashier, or retail experience
• Excellent communication and interpersonal skills
• Work well independently and as member of a team
• Ability to multitask
• Able to pass a criminal background check and drug test (performed after a conditional offer)
• Adhere to all company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus
• As a member of our customer service team you must be self‑motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP.

Company Culture

Do be part of something bigger – EZCORP operates a diverse family of US brands, including EZPAWN, Value Pawn & Jewelry, Easy Pawn, USA Pawn, maX it Pawn, Premier Pawn, Cash Pawn, Max Pawn Luxury as well as many other regional brands, giving you the stability of a large organization with the community feel of a neighbourhood business.

Equal Opportunity Statement

We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Company Information

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.