Retail Sales Associate

Floor & Decor Holdings Inc.; Gurnee (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Job summary

Floor & Decor Holdings Inc. is hiring Sales Associates to deliver friendly, accurate service on the sales floor in our Gurnee, IL location. You’ll help customers select products, maintain shelves, and process checkout with our POS system.

We offer full-time and part-time positions with a pay range of $15.10–$20.00 per hour, plus benefits and opportunities for advancement. If you’re energetic, customer-focused, and team-oriented, join our fast-paced retail environment.

Qualifications

• Must be 18 years or older.
• Knowledge of basic math skills.
• Customer service experience.
• Ability to handle multiple tasks and work well under pressure.
• Forklift certifications through F&D may be required for some positions.
• Drug test may be required for certification to operate heavy equipment where permitted by state law.

Responsibilities

• Connect with customers, ask about their projects, recommend products and excite purchases.
• Provide above and beyond customer service and exceed expectations when assisting customers.
• Maintain in-stock condition and keep areas clean, shoppable and safe.
• Work with management and team members to achieve sales goals.
• Process customers at checkout using POS system.
• Process refunds and exchanges according to guidelines.
• Follow cash, check and credit card procedures.
• Create price tags and merchandise signs.
• Stock, tag and display merchandise.
• Act in line with Floor & Decor core values.
• Demonstrate compliance with safety processes.
• Answer telephone according to guidelines.
• Assist in other store areas as needed.
• Work in a fast-paced environment with accuracy.

Skills

Customer service experience

Excellent communication and listening

Ability to multitask

Basic math skills

Forklift certification

Honest and accountable

Tools

POS system

Job description

Pay Range $15.10 - $20.00

Purpose: Floor & Decor’s Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast pace, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor. Full-Time and Part-Time Positions Available.

Qualities we look for: Friendly and enthusiastic Entrepreneur and hard-working Honest and accountable Excellent communication and listening skills

Essential Job Functions:

• Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
• Provide above and beyond customer service and exceed customer expectations when assisting customers.
• Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe.
• Work in cooperation with management and team members to achieve sales goals.
• Process customers at checkout using point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Follow established cash, check and credit card acceptance procedures.
• Create price tags and merchandise signs.
• Stock, tag and display merchandise.
• Act and work in a manner consistent with the company’s core values.
• Demonstrate and understand compliance of the company’s safety processes.
• Answer telephone according to the company guidelines.
• Be available to assist in other areas of the store as needed.
• Work in a fast pace environment with accuracy.

Minimum Eligibility Requirements:

• Must be 18 years or older.
• Knowledge of basic math skills.
• Customer service experience.
• Ability to handle multiple tasks and work well under pressure.
• Some positions may require completion of forklift certifications through F&D.
• Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test.

Working Conditions (travel & environment) While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements:

• Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects.
• The employee is often required to use their hands and fingers, to handle or feel.
• The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Store Hours Monday - Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM

Pickup Hours Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

Bonus opportunities & career advancement opportunities at every level

Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program

Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)

Work-life balance, including: Paid vacation and sick time for eligible associates

Paid holidays plus a personal holiday

Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, layoff, discipline, termination, compensation benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

JOIN THE COMPANY THAT REVOLUTIONIZED THE FLOORING BUSINESS.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

TIME, TALENT & TEAMWORK The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category……

Our career opportunities may leave you floored.