Retail Sales Associate

The TJX Companies, Inc.; Germantown (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

The TJX Companies, Inc. is looking for motivated individuals to join the team at TJ Maxx in Germantown, MD. As a part of our vibrant team, you'll be responsible for providing a highly satisfied customer experience by engaging with customers and maintaining a clean and organized store environment.

We're seeking candidates who possess excellent customer service skills, can work a flexible schedule, and have strong communication and organizational abilities. Join us in making an impact in our thriving retail environment.

Qualifications

• Must possess excellent customer service skills.
• Ability to work a flexible schedule.
• Strong communication and organizational skills required.
• Capable of multi-tasking effectively.

Responsibilities

• Deliver a highly satisfied customer experience.
• Engage and interact with customers.
• Maintain a clean and organized store environment.
• Support and embody a positive store culture.

Skills

Excellent customer service skills

Strong communication skills

Organizational skills

Attention to detail

Multi-tasking

Ability to respond to changes

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Opportunity: Grow Your Career

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross‑trained to work in multiple areas of the store in order to support the needs of the business.

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation