Customer Experience Coordinator

The TJX Companies, Inc.; Spencer (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

TJ Maxx in Spencer, IA seeks a front-of-store supervisor to promote an excellent customer experience and lead a team of Associates. You will ensure courteous service, manage POS coverage, and support loyalty programs.

The role emphasizes training, adherence to policies, and maintaining a clean, organized store while meeting store plans. Flexible schedule with nights and weekends; strong merchandising and communication skills are essential.

Qualifications

• Experience leading front-of-store teams and delivering strong customer service.
• Ability to train and mentor Associates on POS and loyalty programs.
• Strong communication, organization, and attention to detail.

Responsibilities

• Creates a positive customer experience at the front of store.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns promptly and ensures a positive experience.
• Ensures tasks align with store plan and priorities; communicates progress to management.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Front-end merchandising

Team supervision

Communication

Organizational skills

Flexibility

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations