Retail Sales Associate

Floor & Decor; Fountain Valley (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus opportunities

Career advancement opportunities

401k with company match

Medical, Dental, and Vision Insurance

Job summary

A leading home improvement retailer in Fountain Valley seeks a Retail Sales Associate to provide exceptional customer service, assist with product recommendations, and maintain a clean sales environment. Candidates must have customer service experience and basic math skills. Opportunities for advancement and bonuses. Join our dynamic team!

Qualifications

• Must be 18 years or older.
• Some positions may require forklift certifications.
• Ability to work well under pressure.

Responsibilities

• Connect with customers and recommend products.
• Provide above and beyond customer service.
• Maintain cleanliness and safety of areas.
• Work with management to achieve sales goals.

Skills

Customer service experience

Basic math skills

Ability to handle multiple tasks

Tools

Forklift certifications

Job description

Overview

Retail Sales Associate at Floor & Decor

Purpose: Floor & Decor’s Sales Associates provide friendly, accurate service and assist customers in finding products to complete their projects. They help maintain a fast-paced, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, join us on our sales floor.

Employment type

• Full-Time
• Part-Time

Responsibilities

• Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
• Provide above and beyond customer service and exceed customer expectations when assisting customers.
• Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe.
• Work with management and team members to achieve sales goals.
• Process customers at checkout using point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Follow established cash, check and credit card acceptance procedures.
• Create price tags and merchandise signs. Stock, tag and display merchandise.
• Act in a manner consistent with the company’s core values and safety processes.
• Answer telephones according to company guidelines.
• Be available to assist in other areas of the store as needed.
• Work in a fast-paced environment with accuracy.

Qualifications

• Must be 18 years or older.
• Knowledge of basic math skills.
• Customer service experience.
• Ability to handle multiple tasks and work well under pressure.
• Some positions may require forklift certifications through Floor & Decor.
• Where permissible by state law, certification to use heavy equipment requires successful drug test.

Working conditions

• Occasionally exposed to a warehouse environment and moving vehicles. Noise level is typically quiet to moderate.

Physical/Sensory Requirements

• Ability to exert 30–60 pounds of force occasionally, and/or 20–30 pounds frequently, and/or greater than negligible up to 20 pounds constantly to lift or move objects. Frequent use of hands and fingers; standing, walking, reaching, climbing or balancing, and crouching as needed.

Benefits & rewards

• Bonus opportunities at every level
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• A personal holiday and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment and all terms and conditions of employment.

Note: This job description does not constitute a contract and is subject to change by the employer at its sole discretion.