Retail Sales Associate

Brilliant Earth; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading company in the jewelry industry as a Retail Sales Associate in Dallas, TX. You'll provide exceptional service to customers, guiding them through their purchasing journey. This role involves both in-person and virtual interactions, ensuring a personalized experience. With a focus on sustainability and inclusivity, you'll be part of a team dedicated to transforming the jewelry industry while enjoying comprehensive training and benefits.

Benefits

Career development through training

Employee discounts on jewelry

Sales incentives and bonuses

Comprehensive health insurance options

401(k) matching

Paid time off and parental leave

Lifestyle Spending Account for wellness expenses

Mental health resources and counseling

Qualifications

• Passion for customer service and exceeding sales targets.
• Excellent communication skills and attention to detail.

Responsibilities

• Guide customers through purchasing decisions in-person and online.
• Manage incoming sales leads and provide luxury customer experience.
• Conduct post-sale appointments and assist with inquiries.

Skills

Customer Service

Sales

Communication

Attention to Detail

Teamwork

Job description

2 days ago Be among the first 25 applicants

Retail Sales Associate - Dallas, TX

Our Retail Sales Associates / Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Retail Sales Associate, you will guide the customer through the sale via our engaging platforms: in-person and virtual appointments, phones, or live-chat. These team members assist customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here!

The ideal candidate will be able to work a full-time schedule that includes weekends. This role is in-person at our Dallas, TX showroom.

What You’ll Do:

1. Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
2. Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
3. Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
4. Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
5. Call customers to confirm showroom appointments and answer any pre-appointment questions.
6. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
7. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
8. Open and/or close the showroom and waiting area.
9. Use our ERP system to manage your tasks and communicate cross-functionally.
10. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have:

• A passion for the customer. You go above and beyond to provide the best possible experience.
• A drive to exceed goals. You love a challenge and aim to surpass sales targets.
• Attention to detail. You understand the importance of the little things in creating memorable moments.
• Excellent communication skills. You are clear and concise in all interactions.
• Team-oriented mindset. You believe collaboration is key to transforming the jewelry industry.

What We Offer:

At Brilliant Earth, we’re passionate about the employee experience. We offer comprehensive training and opportunities for growth, along with competitive compensation and benefits:

• Career development through regular reviews and training opportunities.
• Consistent weekly hours, including weekends off.
• A diverse, mission-driven team committed to sustainability and inclusivity.
• Lifestyle Spending Account for wellness expenses.
• Company-sponsored education and tuition reimbursement.
• Employee discounts on jewelry.
• Sales incentives, including bonuses for exceeding targets.
• Mental health resources and counseling.
• Volunteer and community involvement opportunities.
• Comprehensive health insurance options.
• 401(k) matching.
• Paid time off and parental leave.
• Disability and life insurance.

How to Apply & What to Expect:

If interested, send us your resume and cover letter explaining why you want to join our mission and team. Include a sentence about your favorite diamond shape. You will receive an email confirmation and an update within a week. The interview process includes a phone screen, an online exercise, and a video interview with a leader.

More About Us:

Our mission is to create a transparent, sustainable, and compassionate jewelry industry. We foster a collaborative and inclusive environment, celebrating diversity and individual perspectives. We are committed to equal opportunity employment and providing accommodations during the application process.