Retail Sales Associate

Floor & Decor

Cuyahoga Falls (OH)

On-site

USD 17,047 - 24,280

Full time

14 days+

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Benefits offered by this job

Bonus opportunities

401(k) with company match

Paid vacation and sick time

Job summary

A leading home improvement retailer in Cuyahoga Falls is seeking Sales Associates to provide friendly and accurate customer service. Responsibilities include assisting customers with product recommendations, maintaining store cleanliness, and working cooperatively with the team. Ideal candidates are enthusiastic, possess strong communication skills, and meet basic eligibility requirements. This position offers full-time and part-time opportunities, competitive pay, and various benefits such as paid vacation and retirement plans.

Qualifications

Must be 18 years or older.
Customer service experience.
Basic math skills.

Responsibilities

Connect with customers and recommend products.
Provide exceptional customer service.
Maintain store cleanliness and organization.

Skills

Friendly and enthusiastic

Excellent communication and listening skills

Job description

Base Pay

Minimum base pay $15.00 per hour with higher starting pay available based on experience.

Purpose

Floor & Decor’s Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast‑pace, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor. Full‑Time and Part‑Time Positions Available.

Qualities We Look For

Friendly and enthusiastic
Entrepreneur and hard‑working
Honest and accountable
Excellent communication and listening skills

Essential Job Functions

Connect with customers, ask about their projects, recommend products and excite them about their purchase.
Provide above and beyond customer service and exceed expectations when assisting customers.
Maintain in‑stock condition of assigned areas and ensure they are clean, shoppable and safe.
Work in cooperation with management and team members to achieve sales goals.
Process customers at checkout using point of sale (POS) system.
Process customer refunds and exchanges according to established guidelines.
Follow established cash, check and credit card acceptance procedures.
Create price tags and merchandise signs; stock, tag and display merchandise.
Act and work in a manner consistent with the company’s core values.
Demonstrate and understand compliance with the company’s safety processes.
Answer telephone according to company guidelines.
Be available to assist in other areas of the store as needed.
Work in a fast‑pace environment with accuracy.

Minimum Eligibility Requirements

Must be 18 years or older.
Basic math skills.
Customer service experience.
Ability to handle multiple tasks and work well under pressure.
Some positions may require completion of forklift certifications through F&D.
Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test.

Working Conditions (travel & environment)

Employee is occasionally exposed to a warehouse environment and moving vehicles; noise level typically quiet to moderate.

Physical/Sensory Requirements

Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, or 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Often required to use hands and fingers; handle or feel items.
Frequently required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.

Equal Employment Opportunity

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Store Hours

Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Pickup Hours

Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, dental, vision, life, and other insurance plans (subject to eligibility criteria)

Work-life Balance, Including