Retail Sales Associate

Luxottica; Charlotte (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

EssilorLuxottica is hiring a Sales Associate in Charlotte, NC to deliver an exceptional shopping experience and build lasting brand loyalty.

You will greet customers, communicate product information, and collaborate with management to keep visual standards and stock levels optimal. The role includes serving VIP clients with high-touch service and participating in occasional meetings and shift duties.

Qualifications

• 1 year of sales or customer service experience required.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment while delivering an amazing customer experience.
• Self-motivated and able to work well within a team.

Responsibilities

• Provide an exceptional shopping experience to promote brand loyalty.
• Greet and serve customers; inform merchandisers on stocking needs.
• Maintain visual standards and address customer issues with management assistance.
• Handle VIP clientele with high-touch service to support retention.
• Stay informed about current product assortment and brand messaging.
• Support opening/closing duties and attend occasional work meetings.

Skills

Communication skills

Customer service

Multitasking

Team player

Job description

GENERAL FUNCTION

As a Sales Associate, your objective will be to provide an exceptional shopping experience that will encourage positive customer connections and brand loyalty.

MAJOR DUTIES AND RESPONSIBILITIES

• Promote an excellent customer experience, including but are not limited to:
  • Greeting and serving customers
  • Inform merchandisers/managers on stocking needs
  • Ensure all visual standards set forth by management and the company are always maintained
  • Problem‑solve for any customer issues and loop in management for assistance
• Manage complex customer service situations by applying a high‑touch level of assistance to VIP clientele on a regular basis and in turn ensure VIP clientele retention
• Remain up‑to‑date and educated on current product assortment to serve as an informed ambassador of the brand
• Actively listen and act on any instructions given by management or superior as defined by management at any time
• Occasionally assist with opening and closing duties as needed
• Comply with professional regulations, internal rules and code of conduct set forth by the company and management
• Attend and participate in occasional work meetings
• Hold yourself accountable for shift punctuality and proactively communicate to manager if obstacles arise
• Serve as an ambassador to the brand by leveraging your innate sensibility, style, and pre‑established connection to the local and broader communities where our brands’ culture flourishes

BASIC QUALIFICATIONS

• 1 year of previous sales or customer service experience
• Excellent communication and interpersonal skills
• Ability to multitask in a fast‑paced environment while also being committed to creating an amazing customer experience
• Self‑motivated, team player

COMPENSATION AND BENEFITS

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EEO STATEMENT

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.