Retail Sales Associate

Vuori, Inc.; Burlington (MA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Savings and Retirement Plan

Employee Assistance Program

Wellness & Fitness benefits

Job summary

Vuori is seeking a Retail Sales Associate to forge connections with customers and communicate Vuori’s brand values through product knowledge and a positive outlook.

You will create unforgettable customer experiences and work with the sales team to deliver the best service possible. Responsibilities include greeting customers, assisting with fitting rooms, stocking, and supporting store operations while maintaining a clean, organized selling floor.

Qualifications

• Available to work nights, weekends and holidays.
• Ability to develop relationships with customers and colleagues.
• Ability to handle customer concerns proactively.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.
• High ownership, accountability and initiative.
• Eager to develop new skills and respond to feedback.

Responsibilities

• Create unforgettable customer experience.
• Forge lasting relationships with customers.
• Work with the sales team to ensure best service.
• Greet customers in a timely, authentic and engaging manner.
• Prepare fitting rooms, find sizes, provide feedback on merchandise.
• Achieve sales goals in a team-based commission environment.
• Seek product knowledge to serve as an expert for customers.
• Assist in completing projects while focusing on customer experience.
• Communicate inventory needs to support business goals.
• Ensure sales floor is stocked every evening.
• Collaborate with management in inventory management.
• Keep store clean and organized; maintain merchandising orientation.
• Understand and execute cash control procedures.
• Assist with merchandising/visual directives.
• Identify and communicate product concerns timely.

Skills

Customer relationships

Communication skills

Organization

Multitasking

Ownership initiative

Feedback responsiveness

Learn quickly

Job description

Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.

Job Description

The role of a Retail Sales Associate at Vuori is to forge connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy optimistic outlook.

What you’ll get to do:

Create an unforgettable customer experience

• Forge lasting relationships with customers.
• Work with the sales team to ensure each customer receives the best service possible.
• Greet customers in a timely, authentic and engaging manner.
• Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.

Be the business

• Achieve sales goals in a team-based commission environment.
• Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
• Assist in the completion of projects while keeping the focus on customer experience.
• Communicating inventory needs to support the business goal.

Operations

• Ensure the sales floor is stocked every evening.
• Collaborate with management in areas of inventory management.
• Ensure the retail store is cleaned on a regular basis – including floors and bathroom.
• Understand and execute cash control procedures including bank deposits, petty cash.
• Assist in the implementation and maintenance of all merchandising/visual directives.
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
• Identify and communicate product concerns in a timely manner.

Qualifications

Who you are:

• Must be available to work nights, weekends and holidays.
• Must adhere to scheduled shifts with punctuality.
• Ability to develop relationships with customers and colleagues.
• Ability to positively and proactively handle customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational skills and follow through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability and initiative.
• Eager to develop new skills and responsive to feedback.

Additional Information

Our investment in you:

At Vuori, we’re proud to offer the following to our employees:

• Savings and Retirement Plan
• Employee Assistance Program
• Wellness & Fitness benefits

The hourly range for this role is $15/hr - $17/hr, plus team pooled commission.

Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.