Retail Sales Associate

POP MART; Brea (CA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Market-competitive pay

Learn and lead opportunities

Career development

Equal pay & non-discrimination

Job summary

POP MART, a global leader in trend culture and entertainment, is seeking Sales Associates to enhance customer experience in our stores. You will listen to customers, match products to their needs, explain features of POP MART's core lines, and close sales.

The role requires a customer-focused mindset and the ability to work flexible hours. Strong product knowledge helps deliver engaging shopping experiences and builds lasting customer relationships.

Qualifications

• Minimum 1+ year of retail customer-facing experience.
• Confident and capable of engaging customers to deliver great service.
• Multilingual abilities are a plus.

Responsibilities

• Greet customers and identify shopping needs.
• Provide in-depth product information and recommendations.
• Operate cash register and process transactions.
• Assist with stockroom organization and product shipments.
• Keep store clean, organized, and safe.
• Drive sales of POP MART core products including blind boxes and accessories.
• Work flexible hours, including nights, weekends, and holidays.

Skills

Customer service

Retail sales

Multilingual

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Job Overview

We are in search of Sales Associates ready to contribute to overall salesmanship and customer experience within our stores. This person will be responsible for exceeding customer expectations by listening to customer needs, finding products that meet their needs, as well as providing in depth product information about the goods they are interested in and closing the sale. An interest in designer toys will make you a competitive candidate for this position. The position reports to & receives functional guidance from the Store Manager.

What You Will Achieve

• Greet customers, engage in friendly conversations, and ask about their shopping needs.
• Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information.
• Offer customers product recommendations and provide information to help them make product-related decisions.
• Use the cash register to ring up customer transactions.
• Support on product shipment deliveries and organize stockroom.
• Maintain a clean, organized, and safe store environment for customers, employees, and store products.
• Drive sales of company key products such as Blind boxes, MEGA, and accessories.
• Must be able to work flexible hours including nights, weekends, holidays.

What You Will Need

• 1+ year of retail customer-facing experience
• Confident and comfortable engaging customers to deliver great customer experience
• Ability to speak or understand multiple languages is a plus
• Must be at least 18 years of age

Physical Requirements

• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6-8 hours per shift)
• Ability to bend, kneel, reach, and climb ladders or step stools safely
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
• Able to work in a fast-paced environment that may require quick movements and multitasking
• Ability to work in varying temperature conditions, including stockroom and receiving areas
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters)

What We Offer

• Market-competitive packages
• Opportunities to learn and lead
• Career development
• POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
• As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.