Retail Sales Associate

POP MART; Troy (MI); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Market-competitive packages

Career development

Opportunities to learn and lead

Equal opportunity employer

Job summary

POP MART is seeking a Sales Associate to enhance the customer experience in our Troy, MI stores. You will listen to customer needs, explain products, and close sales, while building knowledge on POP MART IPs and related merchandise.

Applicants should have 1+ year of retail experience, be flexible for nights/weekends/holidays, and be comfortable with multilinguistic communication. Physical duties and strong customer service are expected.

Qualifications

• 1+ year of retail customer-facing experience.
• Confident and comfortable engaging customers to deliver great customer experience.
• Ability to speak or understand multiple languages is a plus.
• Must be at least 18 years of age.

Responsibilities

• Greet customers, engage in friendly conversations, and ask about their shopping needs.
• Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information.
• Offer customers product recommendations and provide information to help them make product-related decisions.
• Use the cash register to ring up customer transactions.
• Support on product shipment deliveries and organize stockroom.
• Maintain a clean, organized, and safe store environment for customers, employees, and store products.
• Drive sales of company key products such as Blind boxes, MEGA, and accessories.

Skills

Retail experience

Customer engagement

Product knowledge

Multilingual friendly

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Job Overview

We are in search of Sales Associates ready to contribute to overall salesmanship and customer experience within our stores. This person will be responsible for exceeding customer expectations by listening to customer needs, finding products that meet their needs, as well as providing in depth product information about the goods they are interested in and closing the sale. An interest in designer toys will make you a competitive candidate for this position. The position reports to and receives functional guidance from the Store Manager.

What You Will Achieve

• Greet customers, engage in friendly conversations, and ask about their shopping needs.
• Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information.
• Offer customers product recommendations and provide information to help them make product-related decisions.
• Use the cash register to ring up customer transactions.
• Support on product shipment deliveries and organize stockroom.
• Maintain a clean, organized, and safe store environment for customers, employees, and store products.
• Drive sales of company key products such as Blind boxes, MEGA, and accessories.
• Must be able to work flexible hours including nights, weekends, holidays.

What You Will Need

• 1+ year of retail customer-facing experience
• Confident and comfortable engaging customers to deliver great customer experience
• Ability to speak or understand multiple languages is a plus
• Must be at least 18 years of age

Physical Requirements

• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6-8 hours per shift)
• Ability to bend, kneel, reach, and climb ladders or step stools safely
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
• Able to work in a fast-paced environment that may require quick movements and multitasking
• Ability to work in varying temperature conditions, including stockroom and receiving areas
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters)

What We Offer

• Market-competitive packages
• Opportunities to learn and lead
• Career development
• POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
• As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.