Retail Sales Associate

Pilgrim; Aurora (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) and Company Match

Monthly Bonus Plan

PTO: Vacation, Sick, Birthday PTO

Culinary perks and monthly productGive

Freezer environment training

Job summary

Wild Fork is hiring a Retail Sales Associate in a fast-paced store environment in Illinois. You will deliver a warm, personal shopping experience, share cooking tips, and help customers with product recommendations while maintaining store readiness and accuracy.

You will handle cash, work in freezer environments, and participate in opening/closing duties when leadership is not present. This role emphasizes teamwork and excellent customer service.

Qualifications

• 1 year of retail experience required.
• Strong customer service skills with enthusiasm for food and culinary exploration.
• Ability to work in fast-paced environments and manage multiple tasks.
• Comfortable working in extremely cold temperatures.
• Ability to lift up to 50 lbs and stand/walk 8–10 hours.
• Basic math skills for cash handling; POS experience a plus.

Responsibilities

• Deliver a warm, engaging shopping experience and assist customers with product knowledge.
• Provide recommendations, cooking tips, recipes, and product insights.
• Support replenishment, merchandising, and store readiness.
• Operate POS, process transactions, returns, and exchanges.
• Open/close duties when leadership is not present and ensure cash accuracy.
• Maintain clean, organized, customer-ready store and follow shrink-prevention practices.
• Work with team leader to execute daily priorities and participate in training.

Skills

Customer service

Cash handling

Cold environment work

POS experience

Multitasking

Tools

POS system

Job description

As a Retail Sales Associate, you create an exceptional experience for every guest by delivering Wild Fork’s service philosophy of personal chef and friendly butcher. You engage customers with expert product knowledge, meal inspiration, and warm hospitality while supporting replenishment, inventory accuracy, and store readiness.

You play a vital role in maintaining a clean, well-stocked, easy-to-shop store and confidently perform essential operational routines — including working in freezer environments, handling cash, and supporting opening and closing duties — even when leadership is not present.

You bring our values to life every day: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership.

PositionType:Full-time+Part-time

StartingWage:$18.50 per hour + Bonus Potential

CoreResponsibilities:

• CustomerExperience&Selling
  • Deliverawarm,engaging“personalchef&friendlybutcher”shoppingexperience.
  • Providerecommendations,cookingtips,recipes,andproductinsightsbasedoncustomerneeds.
  • Demonstrateunderstandingofdailysalesgoals,promotions,andstorepriorities,andapplythat knowledge through effective customer interaction and selling behaviors.
  • Drivesalesbyengagingcustomers,buildingbaskets,andsuggestingproductpairings.
  • SupportWildFork’sservicestandardstoensurecustomersfeelwelcomed,valued,andinspiredto return.
  • Leverageproductknowledgetoconfidentlyrecommendsolutions,buildbasketsize,anddelivera personalized, engaging customer experience.
• Replenishment,Merchandising&StoreReadiness
  • Stock,rotate,andmerchandiseproductstoensureafull,fresh,andvisuallycompellingstore.
  • CompleteFIFOrotationandmaintainaccuratelabelingandpricing.
  • Keepthestoreclean,organized,andcustomer-readyatalltimes.
  • Supportplanogramchanges,promotionalsets,anddailyrecoveryroutines.
• InventorySupport
• Assistwithreceivingandprocessingdeliverieswithcareandaccuracy.
• Maintainback-stockorganizationandcommunicatelowstockorproductissuespromptly.
• Followshrink-preventionpracticesandreportconcernstoleadership.
• Freezer&ColdEnvironmentWork
  • Confidentlyworkincoldtemperatures(walk-infreezer)topullproducts,organizestock,andexecute counts.
  • Adheretofoodsafety,sanitation,andfreezersafetyguidelines.
• CashHandling&Opening/ClosingRoutines
  • OperatethePOSwithaccuracy;processtransactions,returns,andexchanges.
  • Performopeningandclosingdutieswhenleadershipisnotpresent, includingregistercounts,cash pulls, safe drops, store walkthroughs for readiness and safety
  • FollowallcashhandlingSOPswithprecisionandintegrity.
• WorkcloselywithTeamLeaderstoexecutedailyprioritiesandmeetstoregoals.
• Participateintraining,productknowledgesessions,andnewprocesses.
• Activelyparticipateinongoingtraininganddevelopmenttostrengthenproductexpertise,selling capability and consistency in execution.
• Supportapositive,inclusiveteamculturewhereeveryonefeelsvalued.

Qualifications:

• 1yearofretail,grocery,hospitality,orfoodexperiencerequired.
• Strongcustomerserviceskillswithenthusiasmforfoodandculinaryexploration.
• Abilitytoworkinfast-pacedenvironmentsandmanagemultipletasks.
• Comfortableworkinginextremelycoldtemperatures.
• Abilitytoliftupto50lbsandstand/walk8–10hours.
• Basicmathskillsforcashhandling;POSexperienceaplus.

Values&Behaviors:

WelookforSalesAssociateswho:

• Showdeterminationandurgencyinservingcustomers.
• Engagewithhumility,sincerity,andprideintheWildForkbrand.
• Demonstratedisciplineandownershipineverytask.
• Workrespectfullyaspartofa team.
• Staycuriousaboutproducts,cooking,andcustomerneeds.
• HealthReimbursementAccount,FlexibleSpendingAccounts,BehavioralHealthMattersProgram,Live Health Online (Virtual Care)
• MonthlyBonus Plan
• 401(k)andCompanyMatch
• PTO:Vacation,Sick,BirthdayPTO
• CulinaryPerks:CulinaryTraining,ChewonThis–MonthlyProductGiveaway,WildChef–Monthly Allowance to Shop in Store
• OngoingDevelopment:MentorshipProgram,BetterFuturesProgram(freecommunitycollege)
• OptionalPerks:FinFit–FinancialResources,Discounts(cars,cellphones,services&more),Employee Referral Bonus Program