Retail Sales Associate

Dairy Farmers of America; Athens, Northern (TN, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Dairy Farmers of America, Inc. in Athens, TN is seeking a friendly Retail Customer Service Associate to welcome customers, answer questions, and help them find products. You will handle transactions, maintain store cleanliness, stock shelves, and assist with inventory and safety procedures.

Join a team focused on great service and community values, with opportunities to learn about products and promotions. This role is on-site and requires strong communication and arithmetic skills.

Qualifications

• High school diploma or equivalent preferred.
• 0 to 1 year of retail or customer service experience.
• Certification and/or License – may be required during course of employment.

Responsibilities

• Greet customers and assist with shopping needs.
• Process transactions and operate POS.
• Stay informed about products, promotions, and offers.
• Handle complaints and seek resolution with store manager.
• Stock, label, and price shelves.
• Keep the store clean and organized daily.
• Assist with inventory and replenishment.
• Monitor for shoplifting and report suspicious activity.
• Answer incoming calls.
• Assist with shipping activities (e.g., UPS).
• Support department tasks (Creamery, St. Alban’s) as needed.
• Follow all safety and sanitation procedures.

Skills

Strong customer service skills

Cash handling

Communication skills

Teamwork

English proficiency

Basic arithmetic

Food safety knowledge

Education

High school diploma or equivalent

0 to 1 year of retail experience

Tools

POS system

Job description

GENERAL PURPOSE

Provide excellent customer service, assisting customers with their inquiries and purchases, and ensuring the store is well-maintained, clean, and organized. Promote a welcoming and friendly atmosphere.

JOB DUTIES AND RESPONSIBILITIES

• Greet customers in a friendly and welcoming manner, and provide assistance with their shopping needs. Answer customer questions, provide product information, and offer suggestions or recommendations as needed
• Process customer purchases, handle cash and credit card transactions accurately, and operate the cash register or point-of-sale system efficiently
• Acquire an understanding of the products sold in the store. Stay up-to-date with new arrivals, promotions, and special offers to effectively assist customers in finding the right products
• Handle customer complaints and concerns professionally and elevate issues to the store manager if necessary, aiming to achieve a satisfactory resolution
• Stock, rotate, and organize shelves and displays; ensure that products are properly labeled and priced
• Keep store looking clean and organized; perform daily assigned cleaning jobs
• Help monitor inventory levels and notify supervisor when products need to be replenished or reordered. Assist in regular inventory counts
• Be vigilant for shoplifting or fraudulent activities and report any suspicious behavior or incidents to the store security or management
• Answer incoming calls
• Complete shipping activities (e.g., UPS)
• The Creamery: cut cheese samples, variety bags, and cheese trays; bag curd in wrap area; bag candy; scoop ice cream
• St. Alban’s: load and unload customer vehicles; load/unload freight trucks; fill propane tanks
• Follow all safety and sanitation procedures
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

EDUCATION AND EXPERIENCE

• High school diploma or equivalent preferred
• 0 to 1 year of retail, customer service, or related experience
• Certification and/or License – may be required during course of employment

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong customer service skills
• Able to complete basic arithmetic, such as addition, subtraction, multiplication, and division
• Able to handle cash transactions accurately
• Able to respond courteously and efficiently to inquiries, complaints, and requests
• Able to project a professional image
• Able to communicate clearly and effectively
• Able to work in a team-oriented environment
• Familiarity with food safety regulations and practices to maintain a clean and hygienic work environment
• Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans