Retail Sales Advisor: Fashion & Customer Solutions

Lands' End, Inc.; Grand Rapids (MI); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Lands’ End Grand Rapids store is seeking a retail sales associate to deliver friendly, consultative service and help customers identify needs and find suitable outfits. You will build rapport, offer fashion advice, and support store goals.

You will greet customers, process transactions, maintain product knowledge, restock and uphold visual standards, with weekend hours and the ability to stand for long periods.

Qualifications

• Excellent selling skills.
• Effective communication with customers and colleagues.
• Open to feedback and action.
• Ability to follow written and verbal instructions.
• Flexible and adaptable to change.
• Knowledge of Lands’ End merchandise preferred.
• Weekend availability to support business needs.
• Stand for long periods and lift up to 40 lbs.

Responsibilities

• Drive sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities
• Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic , suggesting solutions based on customer interest and needs
• Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store
• Processes customer transactions efficiently using the POS and online systems include sales, returns, exchanges, etc. in accordance to authorized procedure
• Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales
• Performs markdown and other promotional activities as needed
• Responsible for stock replenishment and adhering to visual brand standards

Skills

Selling skills

Communication

Feedback receptiveness

Instruction adherence

Flexibility

Merchandise knowledge

Weekend availability

Physical stamina

Standing endurance

Tools

POS systems

Job description

Lands’ End Grand Rapids store is seeking a retail sales associate to deliver friendly, consultative service and help customers identify needs and find suitable outfits. You will build rapport, offer fashion advice, and support store goals.

You will greet customers, process transactions, maintain product knowledge, restock and uphold visual standards, with weekend hours and the ability to stand for long periods.