Retail Sales Advisor

Johnnie-O, Inc.; Newport Beach (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Paid time off

Paid holidays

Employee discounts

Commission opportunities

Job summary

Johnnie-O is seeking a Full-Time Retail Sales Advisor in Newport Beach to deliver an exceptional customer experience and build lasting relationships. You will represent the Johnnie-O lifestyle, assist customers with styling, and drive store success.

Ideal candidates have 4+ years in premium retail, strong interpersonal skills, and a proactive, sales-driven approach. Flexible scheduling, evenings, weekends, and holidays expected.

Qualifications

• 4+ years in retail or premium apparel.
• Strong interpersonal skills with ability to connect with customers.
• Able to work flexible schedule including evenings, weekends, and holidays.
• Able to stand for extended periods and lift up to 20 lbs.

Responsibilities

• Welcome customers with an authentic Johnnie-O vibe.
• Understand customer needs, style preferences and fit requirements.
• Provide knowledgeable feedback and styling suggestions.
• Share product knowledge and upcoming events to keep customers engaged.
• Maintain a client book and follow up to build relationships.
• Meet or exceed individual sales goals and contribute to store targets.
• Assist with outreach, appointment-based selling, and events.

Skills

Customer service

Relationship building

Sales-driven

Job description

Newport Beach, CA
Office

Johnnie-O was founded in 2005 with a unique proposition-pairing traditional East Coast polish with a laid-back West Coast attitude (and some Midwestern grit mixed in). Our design philosophy is simple: respect the classics, use premium construction and never take ourselves too seriously.

Beginning with the Original 4-Button Polo sold out of the back of our founder's car, we've grown into a full offering of men's, women's, boys', golf, lifestyle, and licensed apparel—including NFL, NHL, MLB and NCAA collections. Always with an eye toward improving, we've developed an array of thoughtful details called "Topspin" that make our clothing unique and a little more special.

At our core, we value authenticity, community and integrity, and there's no better representation of those ideals than the team we've put together to help make Johnnie-O the next iconic American brand.

THE ROLE

Johnnie-O is looking for a Full-Time Retail Sales Advisor to deliver an exceptional customer experience, build lasting relationships, and contribute to the overall success of the store. This role is key to creating a welcoming, on-brand environment where customers feel connected to both the product and the Johnnie-O lifestyle.

RESPONSIBILITIES

• Welcome every customer with a friendly, authentic approach that reflects the Johnnie-O brand.
• Listen and connect with customers to understand their needs, style preferences, and fit requirements.
• Provide knowledgeable feedback and personalized styling suggestions.
• Share product knowledge, new arrivals, and upcoming events to keep customers engaged.
• Maintain a client book and follow up with customers to build long-term relationships.
• Consistently meet or exceed individual sales goals.
• Contribute to store sales by proactively engaging customers and recommending additional products.
• Participate in outreach, appointment-based selling, and event support to grow the customer base.
• Ensure the sales floor and fitting rooms are clean, organized, and fully stocked.
• Assist in restocking, re-merchandising, and setting seasonal floor changes.
• Support accurate inventory management and communicate stock needs to leadership.
• Process transactions efficiently and accurately, including returns and exchanges.
• Follow cash handling procedures and maintain accuracy in the POS system.
• Assist with back of house/replenishment responsibilities, price changes, markdowns, transfers, and other operational tasks as needed.

QUALIFICATIONS

• 4+ years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
• Strong interpersonal skills with a genuine ability to connect with people.
• Proactive, solutions-oriented approach to delivering excellent customer service.
• Ability to adapt in a fast-paced environment and handle multiple priorities.
• Comfortable working a flexible schedule including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 20 lbs.

ADDITIONAL INFORMATION

• Full-Time/Hourly position plus commission opportunities, paid time off, and paid holidays
• Health/Dental/Vision/FSA/Life/Short-Term Disability Insurance benefits
• Employee discounts
• Aside from a fun and unique working environment, Johnnie-O offers a challenging career coupled with a competitive compensation and benefits package. We value our employee’s time and efforts.