Retail Sales Account Manager

knapeandvogt; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K with Company Match

Tuition Reimbursement

Employee Discounts

Bonus opportunities

Paid Time Off

Paid Holidays

Job summary

Knape & Vogt is seeking an experienced Retail Sales Account Manager to drive profitable sales growth within the Retail channel. You will manage key accounts, identify growth opportunities, and coordinate presentations and launches with internal teams.

We offer competitive pay, medical/dental/vision coverage, 401(k) with company match, paid time off, holidays, tuition reimbursement, and employee discounts, plus bonus opportunities. Join a company with 125+ years in Grand Rapids.

Qualifications

• 5 years of selling in the Retail Channel.
• Bachelor's degree in Business or Marketing, or comparable experience.
• Experience with BI tools, ERP systems, CRM platforms, and MS Office.

Responsibilities

• Drive profitable sales growth and account management within the Retail channel.
• Identify opportunities and analyze market trends affecting accounts.
• Review P&L at SKU level and plan accordingly.
• Prepare retailer-specific presentations for new products and promotions.
• Lead product launches, planogram updates, pricing, and SKU rationalization.
• Resolve customer service issues and represent KV at trade shows.
• Collaborate with KV teams on tools, product knowledge, and market research.

Skills

Retail sales

Account management

Customer relationships

Education

Bachelor's degree in Business or Marketing

Tools

Salesforce

Oracle

PowerBI

Dayforce

MS Office

Job description

Are you an experienced Sales professional looking for a new opportunity? Knape & Vogt is looking for a Retail Sales Account Manager to join our industry leading team! Enjoy excellent pay and incentives at a company where you will be recognized and rewarded!

Company Overview:

Knape & Vogt Manufacturing Company has been based in Grand Rapids for over 125 years. We are a global leader specializing in the design, manufacture and distribution of functional hardware, office and healthcare ergonomics and storage-related components for original equipment manufacturers, specialty distributors, hardware chains and major home centers.

What’s In It For You:

• Benefits including Medical/Dental/Vision plus many more
• Competitive Pay
• Generous Paid Time Off
• Paid Holidays
• 401K with Company Match
• Tuition Reimbursement
• Employee Discount Programs
• Bonus and Merit opportunities

What Will You Get To Do:

Drive profitable sales growth, increase market share, and lead account management activities within assigned Retail channel

• Identify business changes and trends caused by five key triggers: Technology, the Culture, the Economy, Customers’ Lives, and the Competition.
• Create prioritized list of specific growth opportunities to be considered for assigned accounts
• Evaluate anticipated business change opportunities, market information, and competitive data.
• Review customer needs, challenges, product opportunities, and growth potential.
• Scrutinize account P&L performance down to the SKU level and evaluate against plan.
• Regularly research, analyze, and recommend innovation opportunities.
• Ask customers what needs or problems could be addressed through innovative products and services
• Prepare and deliver retailer-specific presentations for new products, line reviews, promotions, etc.
• Execute new product launches, planogram updates, price increases, and SKU rationalization.
• Seek out and lead category captain roles at key accounts
• Resolve customer service issues and provide solutions to customer needs.
• Prepare for and professionally represent KV at customer and industry trade shows.
• Partner with KV teams to gain and maintain proficiency in these areas:
• Sales process & CRM (with Sales & Cust Service: Salesforce, Oracle, Custom apps)
• Business tools (with Finance: Office, PowerBI, Vena, Proformas, Intranet, Dayforce)
• Communication tools (with IT: Outlook, Webex/Zoom/Teams, Jabber, Cisco, iPhone)
• Product and technical knowledge (with Product Management)
• Market research and competitive assessments (with Channel Marketing)

What Will You Bring:

• 5 years of selling in the Retail Channel in addition to having experience with account managemet
• Bachelors Degree in Business or Marketing, or comparable experience
• Previous experience with BI tools, ERP system, proficiency in CRM platform and MS Office