Retail Representative - Aurora, Colorado

JARS Cannabis; Aurora (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free Employee Assistance Program

Health, Dental & Vision Insurance

401(k) Plan

Paid Time Off

Employee Discount

Monthly Bonus Incentives

Internal Growth Opportunities

Holiday Pay

Bereavement Time Pay

Parental Leave

Job summary

JARS Cannabis in Aurora, Colorado seeks a highly motivated Retail Representative to deliver exceptional customer experiences and expert product knowledge of cannabis deals and promos.

This role reports to the General Manager and requires obtaining a Colorado MED Employee License before start; duties include transactions, upselling, inventory support, and adherence to state regulations. Schedule includes days, nights, weekends, and events.

Qualifications

• Minimum 2 years of customer service experience in a retail, sales, and/or hospitality environment
• Acquired knowledge of cannabis strains and applications
• Exceptional interpersonal, communication, and customer service skills

Responsibilities

• Assess the needs of each customer, provide product knowledge, and conduct transactions with accuracy and efficiency
• Use suggestive selling strategies and upsell customers
• Assist with inventory tasks and maintain a clean, organized sales floor
• Follow safety and MED rules and policies; operate POS system with accurate cash drawer
• Work varied hours including nights, weekends, and holidays as required

Skills

Customer service

Communication

Cash handling

Teamwork

Education

High school diploma or GED

Tools

POS system

Job description

JARS Cannabis / Aurora, Colorado

Learn more about us at www.shopjars.com!

Ready to elevate your career path to a new all-time high?

JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.

Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.

Does this spark your interest? If so, we'd love to hear from you!

About The Role

We are seeking a highly motivated and energetic Retail Representative who shares our passion for providing quality products and an excellent customer experience. The Retail Representative works closely and collaboratively with store leadership and reports to the General Manager. This role is responsible for providing customers with exceptional service by meeting individual needs, exceeding expectations, and demonstrating excellent knowledge of the cannabis products, deals, and promotions we offer.

Colorado MED Badge Requirement

• All candidates must obtain a Colorado MED Employee License prior to their first day of work, or provide proof of a Conditional Employee License (which allows work while a full background check is being processed)
• The MED Badge requires a fingerprint-based background check conducted through the Colorado Marijuana Enforcement Division
• The MED Employee License application fee is $100.00 and is the responsibility of the applicant
• MED Badges are valid for two (2) years and must be renewed before expiration
• Applicants must be at least 21 years of age and must not have been convicted of a felony within the three (3) years immediately preceding their application
• Applicants must not be subject to a current sentence for a felony conviction, including probation, parole, or deferred judgment
• Applicants who are law enforcement officers, prosecuting officers, or employees of the Colorado Marijuana Enforcement Division or a local licensing authority are not eligible

For more information or to begin your MED Badge application, visit: med.colorado.gov/employee-license-application

Job Duties

• Assesses the needs of each customer, provides appropriate product knowledge, and conducts each transaction with accuracy and efficiency
• Ability to use suggestive selling strategies and must be able and willing to upsell all customers
• Ability to take constructive criticism and be coached by upper management
• Assist with inventory tasks when needed
• Works scheduled shifts and follows the company's attendance policy
• Follows all safety and MED (Marijuana Enforcement Division) rules and policies in compliance with Colorado state regulations
• Promoting the perks of being a JARS customer (Loyalty Program, Referrals, etc.)
• Records transactions accurately in the POS system, uses appropriate login, and ensures the accuracy of assigned cash drawer
• Performs opening and closing duties as needed
• Escalates customer issues to upper management when appropriate
• Maintains a positive, caring attitude, and treats both customers and co-workers with respect
• Maintains neatness, cleanliness, and organization of the sales floor
• Fills in when short-staffed and is willing to be cross-trained
• Follows and integrates JARS company policies and procedures with on-the-job interactions, tasks, and behaviors
• Listens and responds to customer and coworker needs/requests appropriately and in a timely manner

Requirements

• Must be 21 years of age or older
• High school diploma or General Education Diploma (GED) required
• Must obtain and maintain a valid Colorado MED Employee License (MED Badge) prior to the start date - see MED Badge section above for details
• Must successfully pass the MED's fingerprint-based background check
• Minimum 2 years of customer service experience in a retail, sales, and/or hospitality environment
• Acquired knowledge of cannabis strains and applications
• Cannabis industry and/or health industry experience highly desirable
• Exceptional interpersonal, communication, and customer service skills
• Basic math skills required

Work Atmosphere/Physical Demands

• Requires prolonged standing and some bending, stooping, and stretching
• Ability to operate a computer, POS system, and other office equipment
• Moving up to 30 pounds on occasion
• Work will generally be performed in a fast-paced retail cannabis dispensary
• Involves frequent contact with customers and staff
• Will require working varied hours/day, including nights, weekends, holidays, and/or events on occasion

Why JARS Cannabis?

At JARS Cannabis, we pride ourselves on being more than just a retailer - we are a community. Our values of Impact, Daring, Nimble, Playful, and Gritty are at the heart of everything we do.

• Impact: We focus on creating meaningful, positive change through our work - improving experiences, driving progress, and adding real value for our people, customers, and communities.
• Daring: We are not afraid to take risks and push boundaries. We constantly explore new ideas and innovative approaches to stay ahead in the industry.
• Nimble: The cannabis industry is fast-paced and ever-changing, and so are we. Our team is agile and adaptable, always ready to pivot and seize new opportunities.
• Playful: We believe that work should be fun! Our playful spirit is reflected in our vibrant store environments and our approach to customer service.
• Gritty: Success requires determination and resilience. We are a team of hard workers who are not afraid to roll up our sleeves and get the job done.

Compensation And Benefits

Pay is determined based on experience, qualifications, and location. JARS Cannabis will not seek prior salary history and will not use salary history to determine compensation, in compliance with Colorado law.

Employee Benefits Include

• Free Employee Assistance Program
• Health, Dental & Vision Insurance (full-time employees only)
• 401(k) Plan
• Paid Time Off
• Employee Discount
• Monthly Bonus Incentives
• Internal Growth Opportunities
• Voluntary Life Insurance & Supplemental Medical Insurance
• Holiday Pay (select holidays only)
• Bereavement Time Pay
• Parental Leave

How and When to Apply

Due to the MED Badge requirement, please ensure you are eligible before applying. JARS Cannabis is happy to assist new hires in navigating the MED Badge application process.

Job Types: Full-time, Part-time

Schedule: 8-hour, 10-hour, and 12-hour shifts available. Day shift, Monday-Friday, weekend availability, holidays, and events as required.

JARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law, including applicable Colorado state law. All employment decisions are made on the basis of qualifications, merit, and business need.