Cannabis Shift Lead

Viridian Staffing; Lansing (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Time Off

Employee Discount

Monthly Bonus

Growth Opportunities

Job summary

JARS Cannabis in Lansing, Michigan, is seeking a Retail Representative to deliver an excellent customer care experience in a fast-paced dispensary. You will assess customer needs, share product knowledge, upsell promotions, and record transactions accurately.

Requirements include 21+, a high school diploma or GED, and at least 2 years of retail or hospitality experience with cannabis knowledge. The role requires working varied hours, including nights and weekends, with opportunities for internal

Qualifications

• Minimum 2 years of customer service experience in retail, sales, or hospitality.
• Knowledge of cannabis strains and applications.
• Exceptional interpersonal and communication skills.
• Must be 21 years or older.

Responsibilities

• Assess customer needs and provide product knowledge with accurate transactions.
• Utilize suggestive selling and upsell products and promotions.
• Follow safety and CRA rules and store policies.
• Maintain clean and organized sales floor; assist with inventory.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or GED

Tools

POS System

Computer

Job description

JARS CANNABIS Retail Representative – Lansing, Michigan

We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We are committed to providing the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. We aim to set a new standard of professional excellence in cannabis retail. Our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.

We are seeking a highly motivated and energetic Retail Representative who shares our passion for providing quality products and an excellent customer care experience. The Retail Representative works closely and collaboratively with store leadership and reports to the General Manager.

Job Duties

• Assess the needs of each customer, provide appropriate product knowledge, and conduct each transaction with accuracy and efficiency
• Utilize suggestive selling strategies and actively upsell customers on products and promotions
• Accept constructive criticism and coaching from upper management
• Assist with inventory tasks when needed
• Work scheduled shifts and follow the company's attendance policy
• Follow all safety and CRA rules and policies
• Promote the perks of being a JARS customer, including the Loyalty Program, referrals, and more
• Record transactions accurately in the POS system, use appropriate login credentials, and ensure the accuracy of the assigned cash drawer
• Perform opening and closing duties as needed
• Escalate customer issues to upper management when appropriate
• Maintain a positive, caring attitude and treat customers and co-workers with respect
• Maintain neatness, cleanliness, and organization of the sales floor
• Fill in when short-staffed and remain willing to be cross-trained
• Follow and integrate JARS company policies and procedures in all on-the-job interactions, tasks, and behaviors
• Listen and respond to customer and coworker needs and requests in a timely and appropriate manner
• Other duties as assigned by management

Requirements

• Must be 21 years of age or older
• High school diploma or GED required
• Minimum 2 years of customer service experience in a retail, sales, and/or hospitality environment
• Acquired knowledge of cannabis strains and applications
• Cannabis industry and/or health industry experience highly desirable
• Exceptional interpersonal, communication, and customer service skills
• Basic math skills required

Work Atmosphere / Physical Demands

• Requires prolonged standing and some bending, stooping, and stretching
• Requires stocking, labeling, cleaning, organizing
• Ability to operate a computer, POS system, and other office equipment
• Moving up to 30 pounds on occasion
• Work will generally be performed in a fast-paced retail cannabis dispensary
• Involves frequent contact with patients and staff
• Will require working varied hours/day, including nights, weekends, holidays, and/or events on occasion

Job Types & Schedule

• Job Types: Full-time, Part-time
• Schedule: 10-hour shift
• Schedule: 8-hour shift
• Holidays: Monday to Friday
• Weekend availability required

Why JARS Cannabis?

• Impact: We focus on creating meaningful, positive change through our work. Impact means delivering results that matter - improving experiences, driving progress, and adding real value for our people, customers, and communities.
• Daring: At JARS Cannabis, we are not afraid to take risks and push boundaries. We are constantly exploring new ideas and innovative approaches to stay ahead in the industry. If you have a bold vision and a passion for creativity, you'll fit right in.
• Nimble: The cannabis industry is fast-paced and ever-changing, and so are we. Our team is agile and adaptable, always ready to pivot and seize new opportunities. We thrive on the excitement of change and are always looking for ways to improve and grow.
• Playful: We believe that work should be fun! Our playful spirit is reflected in our vibrant store environments and our approach to customer service. We encourage our team members to bring their authentic selves to work and to enjoy the journey.
• Gritty: Success in the cannabis industry requires determination and resilience. We are a team of hard workers who are not afraid to roll up our sleeves and get the job done. Our grit and perseverance are what set us apart and drive our success.

Employee Benefits

• Free Employee Assistance Program
• Health, Dental & Vision Insurance (full-time employees only)
• 401(k) Plan
• Paid Time Off
• Employee Discount
• Monthly Bonus Incentives
• Internal Growth Opportunities
• Voluntary Life Insurance & Supplemental Medical Insurance
• Holiday Pay (select holidays only)
• Bereavement Time Pay
• Parental Leave

JARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Per CRA guidelines, all candidates are subject to a State of Michigan background search. Any candidates with a felony within the past 10 years for a controlled substance or distribution to minors will not be considered.