Retail Relationship Banker

Community National Bank; Overland Park (KS); On-site; USD 40,000 - 50,000; Full time

Job summary

Community National Bank in Overland Park, KS seeks a Retail Relationship Banker to deliver exceptional customer service and identify financial solutions aligned with customer goals.

You will engage customers in holistic conversations, advise on products, and support banking channels while building lasting community relationships. Strong communication and interpersonal skills are essential.

Qualifications

• Typically, 2–3 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of experience and education.
• Experience in a consultative customer service or sales role is preferred.

Responsibilities

• Engage customers with needs-based assessments to grow loyalty and future opportunities.
• Advise on financial solutions and preferred banking channels, including checking, savings, CDs, debit/credit cards, lending, and home financing.
• Assist with teller transactions and support daily customer needs.
• Reach out to customers and prospects, schedule appointments, and build new relationships in the community.
• Ensure compliance with legal/regulatory requirements and lending policies; provide credit recommendations for personal lending.

Skills

Interpersonal skills

Communication skills

Cash handling

Math skills

MS Office

Social media proficiency

Relationship selling

Education

Post-secondary degree in related field

Tools

MS Office

Industry-specific software

Job description

Retail Relationship Banker# Retail Relationship BankerOverland Park Office - Overland Park, KS 66221## OverviewPosition TypeFull Time## Description**Organization:**Community National Bank was founded in 1984 by a group of individuals in Nemaha County, Kansas with diverse local ownership with decisions made on a local level.**Position mission:**Delivers exceptional customer service to CNB customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interest of the customers. Works collaboratively within the location and with CNB partners and other CNB locations to deliver the desired customer experience and achieve overall business objective.**Major Duties:*** Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and future opportunities* Engage customers to have a full holistic conversation to help identify financial solutions and preferred banking channels while recommending and addressing both products and service needs (e.g. checking, saving, CD, money market, online banking, debit cards, credit cards, lending solutions, home financing (including small business needs and or commercial needs)* Offer clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple and fast.* Support customer teller transactions needs based on customer traffic* Engage customers to grow CNB business by reaching out, generating appointments, and building new relationships with the community* Addresses questions and resolves issues raised through our audits and or operation department findings and ensure accurate data entry and lending recommendation in compliance with legal and regulatory requirements and lending policies and processes.* Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principals set up by the Banks policies and procedures.* Acts as a key member of a collaborative and versatile location and market* Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer needs and provide strategic advice.* Organizes work information to ensure accuracy and completeness* Takes the initiative to find creative approaches that make each customer’s experience feel personal* Looks for ways to contribute to the ongoing improvement of the overall location customer service experience* Contributes to business results and overall experience delivered in the location* May work at multiple locations based on market needs: work schedule may differ from week to week in terms of days worked, hours and schedule interest* Follows through on risk and compliance processes and policies to ensure we safeguard our customers asset, maintain their privacy.* Maintain current knowledge of personal banking products, services, practices, and trends and integrates into customer conversations.* Maintain complete knowledge of how to open, close or conduct maintenance on accounts on the system* Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering* Complies with legal and regulatory requirements for the jurisdiction* Protects the Banks assets in compliance with regulatory, legal, and ethical requirements* Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees* Analyzes issues and determines next steps* Broader work or accountabilities may be assigned as needed.* Makes outbound calls to existing customers and prospects* Ability to conduct outside business calls**General Responsibilities:*** Support CNB’s strong relationship culture through quality customer service and superior product knowledge* Provide superior customer service by resolving problems efficiently and responding timely* Identify and implement solutions to problems in general and urgent matters* Actively seek to add and enhance knowledge regarding developments and current trends in the industry* Seek counsel of supervisor on financial concerns or other issues as appropriate* Work collaboratively with staff to maintain a team environment* Flexible to accept additional assignments as requested by leadership* Cross train for other positions to cover when necessary* Professionalism while representing CNB (onsite, professional and community events and via communications)* Participate and attend meetings as requested* Recommend policies and procedures as it relates to area of responsibility* Timely responses to inquiries for information to customers, staff and vendors* Answer telephone calls and provide a prompt response* Follow CNB’s policies and procedures* Other duties as assigned**Requirements and Skills:*** Working knowledge of personal and small business customer needs and solutions (including lending products)* working knowledge of marketing promotions if applicable* Experience in financial services is an asset but not required* Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications* Passionate commitment to helping our customers* Drive to deliver a personal customer experience* A focus on results and the ability to thrive in a holistic conversation and team-based environment* Resourceful self-starter with courage and confidence to approach customers* Readiness to collaborate and work in different capacities as part of a team* Strong interpersonal skills, including the ability to build rapport and connections with customers* An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges* Specialized knowledge* Good verbal and written communication skills* Good organizational skills* Good collaboration and team skills* Analytical and problem-solving skills**Education and Experience:*** Typically, between 2-3 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of experience in sales* Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience (or ability to obtain retail banker conversation certified within 90 days)* Cash handling experience preferred* Dedication to providing exceptional customer service* Strong attention to detail, dependable, and self motivated* Highly proficient in MS Office and industry-specific software* Proficient math skills**Physical Demands:**The physical demands described are representative to those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must be able to stand and sit for extended lengths of time, read computer screens, talk on the phone, unpack and move supplies up to fifty (50) pounds, reach, kneel, bend, climb and balance. Vision abilities required for this job include close vision.**Work Environment:** While performing the duties of this job, the work environment is primarily a professional, deadline driven environment with interaction of internal team members and external customers. Noise level in the work environment can be loud.**Additional Duties:**This job description is only a summary of the typical functions of this position, not an exhaustive nor all-inclusive list of all possible job responsibilities, tasks, duties, knowledge, skill and ability required to perform this job. Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as required.In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate individuals. *Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions*. However, no accommodations are made which may pose serious health or safety risks to the team member or others, or which impose undue hardships on Community National Bank. An individual seeking an accommodation should contact the Human Resources Manager or CEO.Job descriptions are not intended to and do not create employment contracts. Community National Bank maintains its status as an at-will employer. Team members can be terminated at any time, for any reason not prohibited by law. Community National Bank is an equal opportunity employer.