Retail Relationship Banker

Bank of Montreal; Menlo Park (CA); On-site; USD 45,000 - 74,000; Full time

Job summary

A leading bank in Menlo Park is seeking a Retail Relationship Banker to provide exceptional service and tailored financial solutions to customers. You will collaborate with branch teams, support transactions, and ensure compliance with regulations while expanding the customer base. This full-time position offers competitive compensation and growth opportunities.

Benefits

Health insurance

Tuition reimbursement

Retirement plans

Qualifications

• 2-3 years of relevant experience.
• Knowledge of personal and small business banking.
• Experience with retail investments and lending products preferred.

Responsibilities

• Deliver exceptional service to customers and prospects.
• Conduct needs assessments to recommend tailored financial solutions.
• Ensure compliance with legal, regulatory, and lending policies.

Skills

Interpersonal skills

Problem-solving skills

Communication skills

Adaptability

Education

Post-secondary degree or equivalent

Job description

Retail Relationship Banker page is loaded

Retail Relationship Banker

Apply locations Menlo Park, CA, USA | time type Full time | posted on Posted Yesterday | job requisition id R250013676

Application Deadline: 07/14/2025

Address: 701 Santa Cruz Ave.

Job Family Group: Retail Banking Sales & Service

Deliver exceptional service to BMO customers and prospects. Identify customer needs and provide advice on financial solutions that are in their best interests. Collaborate within the branch and with BMO partners to enhance customer experience and meet business goals.

Note for U.S. Applicants: This role involves originating consumer loans as per Regulation Z, Regulation G, and the S.A.F.E. Act. Federal registration with the Nationwide Mortgage Licensing System and Registry is required. A criminal background check and credit review will be conducted. Restrictions may apply regarding real estate agent activities.

• Proactively engage with customers and prospects, providing needs-based assessments to foster loyalty and identify opportunities.
• Conduct needs assessments to recommend tailored financial solutions across banking, investments, lending, and small business services.
• Advise clients on digital and self-serve banking options for a seamless experience.
• Support customer transactions based on branch traffic.
• Expand BMO’s customer base through outreach, appointments, and community engagement.
• Ensure compliance with legal, regulatory, and lending policies during credit audits and application processes.
• Apply risk management principles to maintain portfolio quality and protect assets.
• Make credit recommendations aligned with sound principles and bank policies.
• Work as part of a collaborative branch and market team.
• Understand customer needs for personal banking and credit cards, integrating marketing strategies into conversations.
• Maintain accurate and complete work records.
• Innovate to personalize customer experiences and improve branch service quality.
• Contribute to business results and overall branch performance.
• Work across multiple branches as needed; schedule may vary.
• Follow risk and compliance policies to safeguard assets and privacy.
• Stay informed about market trends, legal and regulatory changes, and industry best practices.
• Identify suspicious activities related to money laundering and report appropriately.
• Ensure legal and regulatory compliance in all activities.
• Handle complex tasks and escalations effectively.
• Analyze issues and determine next steps; additional responsibilities may be assigned.

Qualifications:

• Typically 2-3 years of relevant experience and a post-secondary degree or equivalent.
• For Canada: Investment product registration completed, appropriate lending qualifications and designations.
• Knowledge of personal and small business banking needs and solutions.
• Experience with retail investments and lending products is preferred.
• Comfortable with social media, tablets, smartphones, and online tools.
• Experience in customer service or sales with a focus on personal experience.
• Strong interpersonal, listening, problem-solving, and adaptability skills.
• Good verbal and written communication, organization, teamwork, and analytical skills.

Salary: $45,900.00 - $73,700.00

Pay Type: Salaried

Salaries vary based on location, skills, experience, education, and qualifications, and may include commissions. Benefits include health insurance, tuition reimbursement, insurance, and retirement plans. More details at https://jobs.bmo.com/global/en/Total-Rewards

About Us: At BMO, our purpose is to "Boldly Grow the Good" in business and life, creating positive change for customers, communities, and employees. We support your growth with training, coaching, and development opportunities. Learn more at http://jobs.bmo.com/us/en

BMO is an equal opportunity employer, valuing diversity and inclusion. We consider all applicants fairly and provide accommodations for disabilities. Contact [e-mail] for accommodations.

Note: We do not accept unsolicited resumes; recruitment agencies need a valid contract to submit candidates.

Additional About Us:

BMO is a leading bank committed to growth and transformation, serving over 12 million customers across North America. We focus on building, investing, and innovating to drive performance and positive impact.