Retail Relationship Banker

Bank of Montreal; Frankfort (IL); On-site; USD 41,000 - 67,000; Full time

Job summary

A leading company in financial services is seeking a Retail Relationship Banker to deliver exceptional service and identify customer needs. The role requires collaboration within the branch to provide tailored financial solutions, along with a focus on customer loyalty and business growth. Candidates with 2-3 years of relevant experience are encouraged to apply, with responsibilities spanning customer interactions, compliance, and proactive engagement with clients.

Benefits

Health insurance

Tuition reimbursement

Retirement plans

Qualifications

• Typically 2-3 years of relevant experience.
• Knowledge of personal and small business customer needs.
• Experience with retail investments and lending products.

Responsibilities

• Deliver exceptional service to customers and prospects.
• Conduct needs assessments to recommend tailored financial solutions.
• Support customer transactions and expand BMO’s business.

Skills

Problem Solving

Interpersonal Skills

Communication

Analytical Skills

Education

Post-secondary education or equivalent experience

Lending qualifications and designations

Job description

Retail Relationship Banker

Apply locations: Frankfort, IL, USA

Time type: Full time

Posted on: Posted 26 Days Ago

Application Deadline: 06/29/2025

Address: 19500 S Harlem Avenue

Job Family Group: Retail Banking Sales & Service

Deliver exceptional service to BMO customers and prospects. Identify customer needs and provide advice regarding financial solutions that are in their best interests. Collaborate within the branch and with BMO partners to deliver excellent customer experience and meet business goals.

U.S. Only: This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the S.A.F.E. Act. Federal registration with the Nationwide Mortgage Licensing System and Registry is required. The Bank will guide you on registration requirements. A criminal background review and credit check are also necessary. Restrictions on acting as a real estate agent may apply.

• Proactively engage with existing customers and prospects, providing needs-based assessments to grow loyalty and identify opportunities.
• Conduct needs assessments to identify financial solutions and preferred banking channels, recommending tailored solutions including everyday banking, investments, lending, home financing, and small business solutions.
• Advise clients on digital and self-serve options to make banking easy and fast.
• Support customer transactions based on traffic.
• Expand BMO’s business by reaching out, setting appointments, and building community relationships.
• Ensure accurate data entry and compliance with legal and regulatory requirements during credit audits and quality checks.
• Apply risk management frameworks to protect assets and maintain portfolio quality.
• Make credit recommendations for personal loans and home financing, adhering to sound principles and policies.
• Be a collaborative team member within the branch and market.
• Understand customer banking and credit card needs, integrating marketing strategies into conversations.
• Organize work information for accuracy and completeness.
• Find creative ways to personalize each customer’s experience.
• Contribute to improving the overall branch customer experience.
• Support business results and branch experience.
• Work at multiple branches as needed; schedule may vary weekly.
• Follow risk and compliance policies to safeguard customer assets and privacy.
• Stay informed about the financial marketplace, legal, and regulatory environment.
• Maintain knowledge of banking products, practices, and trends.
• Report suspicious activities related to money laundering.
• Comply with legal and regulatory requirements.
• Handle complex tasks and escalations within rules and limits.
• Analyze issues and determine next steps.
• Perform additional duties as assigned.

Qualifications:

• Typically 2-3 years of relevant experience and post-secondary education or equivalent experience.
• Canada-specific: Investment sales registration completed if applicable.
• Lending qualifications and designations.
• Knowledge of personal and small business customer needs and solutions.
• Experience with retail investments and lending products.
• Financial services experience is an asset.
• Proficient with social media, tablets, smartphones, and online tools.
• Experience in customer service or sales, with a focus on personal experience.
• Strong interpersonal, listening, problem-solving, and adaptability skills.
• Good verbal and written communication skills.
• Organizational, collaboration, and analytical skills - Good.

Salary: $41,715.00 - $67,000.00

Pay Type: Salaried

Salaries vary based on location, skills, experience, education, and may include commissions. Part-time salaries are prorated. The total compensation may include incentives, bonuses, and benefits such as health insurance, tuition reimbursement, and retirement plans. More info at: https://jobs.bmo.com/global/en/Total-Rewards

About Us:

At BMO, our purpose is to boldly grow the good in business and life, creating positive change for customers, communities, and employees. We foster growth, innovation, and transformation to improve lives and businesses worldwide.

As part of the team, you are valued and supported with training, coaching, and development opportunities to help you succeed and grow your skills.

Learn more at http://jobs.bmo.com/us/en

BMO is an equal opportunity employer. We evaluate all applicants without discrimination based on race, religion, gender, age, veteran status, disability, or other protected characteristics. We consider applicants with criminal histories in accordance with applicable laws.

BMO is committed to accommodations for individuals with disabilities. Contact us at [e-mail] for assistance.

Note to Recruiters: We do not accept unsolicited resumes unless submitted directly by candidates or through a valid agency agreement.

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