Retail Regional Training Manager

Goodwill of Southern California; Los Angeles (CA); On-site; USD 64,000 - 78,000; Full time

Benefits offered by this job

Discount at Goodwill SoCal locations

Dining discounts

Retail discounts

Theme park discounts

Movie discounts

Job summary

Goodwill of Southern California seeks a Regional Training Manager to strengthen store performance by developing and training retail management teams across assigned locations in the Greater Los Angeles area.

You will provide hands-on, store-based training in operations including production, pricing, merchandising, customer and donor service, safety, and overall execution. Expect frequent local travel and collaboration with district leaders.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in Business, Retail Management, Training, or related field preferred.
• Minimum 5 years of progressive retail management, operations, or training experience, including leading and developing retail teams.
• Store Manager, multi-unit retail leadership, or retail training experience strongly preferred.
• Strong knowledge of retail operations including sales, production, pricing, merchandising, customer service, payroll, safety, and asset protection.
• Demonstrated experience training, coaching, and developing managers and management teams.
• Strong business writing, facilitation, presentation, and communication skills.
• Strong business acumen with the ability to assess performance and use metrics to improve results.

Responsibilities

• Provides hands-on training and coaching to store management teams across assigned retail locations on operations, including production, pricing and customer service.
• Conducts store-based training assignments lasting one to two weeks based on needs.
• Trains managers to understand financial and operational metrics to improve store results.
• Provides coaching and leadership skills to managers including communication, prioritization and accountability.
• Supports onboarding and development of new and promoted Store Managers and Ambassadors.
• Assesses store operations to identify training gaps and recommended actions.
• Evaluates progress and provides feedback to District Managers.
• Identifies recurring gaps and recommends improvements to leadership.
• Conducts follow-up assessments to ensure training is applied successfully.

Skills

Retail management

Team leadership

Training

Coaching

Operational metrics

Communication

Microsoft Office

LMS/e-learning

Bilingual English/Spanish

Education

High school diploma

Bachelor's degree

Business/Retail/Training degree

Tools

Microsoft Office

LMS/e-learning

Job description

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal!

The Retail Regional Training Manager strengthens store performance by developing and training retail management teams across assigned locations. This role provides hands-on, store-based training and coaching in retail operations, including production, pricing, merchandising, customer and donor service, safety, and overall operational execution. The Regional Training Manager partners with District Managers and Retail leadership to establish training priorities, reinforce consistent execution of Goodwill Retail Services standards, and prepare management teams to independently sustain operational expectations following the training assignment. Frequent local travel to Goodwill SoCal retail locations in the Greater Los Angeles area required.

What You'll do:

Training & Management Development

• Provides hands-on training and coaching to store management teams across assigned retail locations on retail operations which includes production, pricing, merchandising, sales, customer and donor service, payroll, safety, asset protection, and other established standards.
• Conducts store-based training assignments, generally lasting one to two weeks, based on operational and management development needs.
• Trains managers to understand financial and operational metrics such as sales, production, payroll, productivity, customer service, and other performance indicators to improve store results.
• Provides coaching and leadership skills to managers including clear communication, prioritization, constructive feedback and accountability.
• Supports the onboarding and development of new and internally promoted Store Managers and other retail management Ambassadors.

Operational Assessment & Performance Improvement

• Assesses store operations and management practices to identify training, knowledge, skill, and execution gaps and recommended action steps.
• Evaluates management progress and provides District Managers with feedback on strengths, development needs, and recommended follow-up actions.
• Identifies recurring operational and training gaps across locations and recommends training or process improvements to Retail leadership.
• Conducts follow-up assessments and coaching to determine whether training has been successfully applied and improvements are sustained.

Training Development & Documentation

• Partners with Retail leadership, Learning & Development, and subject matter experts to ensure training materials and SOPs are accurate, current, and aligned with operational standards.
• Uses store observations, management feedback, performance results, and operational changes to continuously improve training content and resources.

Travel & Organizational Responsibilities

• Attends meetings, training sessions, and Retail leadership activities as required.
• Works a flexible schedule based on store training needs, including early mornings, evenings, weekends, holidays, and extended assignments when necessary.
• Travels frequently between retail locations in assigned area and may spend consecutive days or weeks working at an assigned store based on operational and training needs.
• This job requires local travel (75%), a valid CA driver's license and state‑required auto insurance. Driving records must be acceptable to company's insurance vendor.
• May occasionally support retail locations that have a vacant site management role.

What you bring:

• High school diploma or equivalent required. Bachelor's degree in Business, Retail Management, Training, or related field preferred.
• Minimum 5 years of progressive retail management, operations, or training experience, including leading and developing retail teams.
• Store Manager, multi‑unit retail leadership, or retail training experience strongly preferred.
• Strong knowledge of retail operations, including sales, production, pricing, merchandising, customer service, payroll, safety, and asset protection.
• Demonstrated experience training, coaching, and developing managers and management teams.
• Strong business writing, facilitation, presentation, and communication skills.
• Strong business acumen with the ability to assess performance, identify training needs, and use operational metrics to improve results.
• Strong organizational and project management skills with the ability to work independently and influence leaders without direct authority.
• Proficient with Microsoft Office and training technology; LMS or e‑learning experience and bilingual English/Spanish preferred.

Why You'll Love It Here

• Opportunity to grow within Goodwill's retail leadership pathway.
• Supportive, mission‑driven culture focused on developing people and strengthening communities.
• Work in a dynamic environment where teamwork, service, and purpose come together.

What's in it for you

• Salary: $70,824
• Discount at Goodwill Socal retail locations
• Goodwill Perks: Discounts on dining, retail, theme parks and movies
• Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners

Full‑time Positions are eligible for

• Medical, dental, vision insurance
• Flexible Spending Account - FSA
• Life insurance403(b) retirement plan
• Paid time off (PTO)
• Tuition Reimbursement

Join our mission to transform lives through the power of work — while growing your career with a purpose‑driven retail organization making a lasting impact in Southern California communities.

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.
Equal Employment Opportunity
Goodwill is committed to a policy of equal employment opportunity for applicants and employees.
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.
Nondiscrimination on the Basis of Disabilities
In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer‑employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.
It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department.
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.