Retail Recovery Specialist I-IV

Washington Trust Bank; Spokane (WA); Hybrid; USD 43,000 - 83,000; Full time

Job summary

Washington Trust Bank is seeking a Retail Recovery Specialist to manage delinquent loan and deposit relationships in Spokane, WA. The role focuses on recovery strategies, risk mitigation, and compliance, coordinating with attorneys, trustees, and other partners to maximize recoveries while protecting assets.

Hybrid work after training, with day shifts and potential for advancement across levels I–IV. Banking experience is a plus and strong analytical, negotiation, and communication skills are

Qualifications

• Ability to analyze information and work with detailed documentation.
• Strong communication and problem-solving skills.
• Ability to work independently, manage priorities, and exercise sound judgment.
• Ability to collaborate professionally with customers and internal business partners.
• Banking experience is a plus.

Responsibilities

• Manage delinquent, adversely rated, and charged-off consumer loan and deposit account relationships through all stages of collections, recovery, bankruptcy, foreclosure, litigation, loss mitigation, collateral recovery, and asset disposition.
• Analyze borrower financial circumstances, collateral positions, repayment capacity, and recovery opportunities to develop, negotiate, and implement effective collection, workout, restructuring, settlement, and loss mitigation strategies designed to minimize losses, maximize recoveries, and preserve Bank assets.
• Administer and coordinate bankruptcy, foreclosure, repossession, judgment enforcement, legal collection, and recovery activities while working with attorneys, trustees, courts, debt relief agencies, vendors, and other third parties to protect the Bank's interests.
• Evaluate collateral values, appraisals, broker price opinions, title issues, and asset disposition alternatives to support recovery decisions, collateral liquidation strategies, risk mitigation efforts, and loss recovery objectives.
• Exercise sound judgment and independent decision-making authority when evaluating recovery alternatives, legal remedies, risk exposure, and strategic account resolution options while balancing regulatory requirements, operational efficiency, customer relationships, and the Bank's financial interests.
• Maintain complete, accurate, and timely documentation of collection activities, negotiations, legal actions, recovery efforts, account analyses, and decision-making rationale in accordance with audit, compliance, and regulatory standards.
• Identify and mitigate operational, legal, financial, credit, and reputational risks through proactive management of distressed lending relationships and timely escalation of significant issues.
• Collaborate with lending, credit, legal, risk, operations, and executive stakeholders to support portfolio quality, recovery performance, asset protection, compliance, and organizational objectives.
• Participate in department initiatives, process improvement efforts, training activities, and special projects that enhance operational effectiveness, regulatory compliance, portfolio performance, and customer outcomes.
• Assists with Bank-owned real estate (REO) assets acquired through foreclosure, including oversight of property expenses, utility accounts, maintenance services, vendor invoices, and activities necessary to preserve and maximise property value through disposition.

Skills

Analytical skills

Negotiation

Problem-solving

Decision making

Communication skills

Job description

Main Ofc West - 7th Fl
717 W Sprague Ave
7th Floor
Spokane, WA 99201, USA

Description

The Retail Recovery Specialist is responsible for protecting Washington Trust Bank assets through the management of delinquent, adversely rated, and charged-off consumer loan and deposit account relationships. This position develops and implements collection, recovery, loss mitigation, workout, foreclosure, bankrupt, and legal recovery strategies designed to minimize losses, maximize recoveries, preserve collateral value, and mitigate risk while maintaining compliance with applicable laws, regulations, and Bank policies. The role requires analytical, negotiation, problem-solving, and decision-making skills to evaluate borrower circumstances, develop effective recovery strategies, administer recovery processes, and balance customer resolution opportunities with the Bank's financial interests. Retail Recovery Specialists work collaboratively with borrowers, attorneys, trustees, courts, vendors, debt relief agencies, and internal business partners to achieve effective resolutions while reducing risk exposure and protecting profitability.

Location: 717 W Sprague Ave, Spokane, WA 99201

Schedule:Monday thru Friday, Dayshift hours. E ligible for a hybrid schedule after initial training.

Essential Functions

• Manage delinquent, adversely rated, and charged-off consumer loan and deposit account relationships through all stages of collections, recovery, bankruptcy, foreclosure, litigation, loss mitigation, collateral recovery, and asset disposition.
• Analyze borrower financial circumstances, collateral positions, repayment capacity, and recovery opportunities to develop, negotiate, and implement effective collection, workout, restructuring, settlement, and loss mitigation strategies designed to minimize losses, maximize recoveries, and preserve Bank assets.
• Administer and coordinate bankruptcy, foreclosure, repossession, judgment enforcement, legal collection, and recovery activities while working with attorneys, trustees, courts, debt relief agencies, vendors, and other third parties to protect the Bank's interests.
• Evaluate collateral values, appraisals, broker price opinions, title issues, and asset disposition alternatives to support recovery decisions, collateral liquidation strategies, risk mitigation efforts, and loss recovery objectives.
• Exercise sound judgment and independent decision-making authority when evaluating recovery alternatives, legal remedies, risk exposure, and strategic account resolution options while balancing regulatory requirements, operational efficiency, customer relationships, and the Bank's financial interests.
• Maintain complete, accurate, and timely documentation of collection activities, negotiations, legal actions, recovery efforts, account analyses, and decision-making rationale in accordance with audit, compliance, and regulatory standards.
• Identify and mitigate operational, legal, financial, credit, and reputational risks through proactive management of distressed lending relationships and timely escalation of significant issues.
• Collaborate with lending, credit, legal, risk, operations, and executive stakeholders to support portfolio quality, recovery performance, asset protection, compliance, and organizational objectives.
• Participate in department initiatives, process improvement efforts, training activities, and special projects that enhance operational effectiveness, regulatory compliance, portfolio performance, and customer outcomes.
• Assists with Bank-owned real estate (REO) assets acquired through foreclosure, including oversight of property expenses, utility accounts, maintenance services, vendor invoices, and activities necessary to preserve and maximise property value through disposition.

Requirements

• Ability to analyze information and work with detailed documentation.
• Strong communication and problem-solving skills.
• Ability to work independently, manage priorities, and exercise sound judgment.
• Ability to collaborate professionally with customers and internal business partners.
• Banking experience is a plus.

Pay Range:

Retail Recovery Specialist I - $20.67 to $31.03 per hour
Retail Recovery Specialist II - $22.50 to $33.76 per hour
Retail Recovery Specialist III - $24.45 to $36.71 per hour
Retail Recovery Specialist IV - $26.63 to $39.94 per hour

The compensation range represents the low and high end of the base compensation range for this position located in Spokane, WA.Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

What Our Culture Can Offer You:

Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.

Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.