Retail Receiving Support Associate, Waikiki - Flex

Macy's; Honolulu (HI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

401(k) match

Employee Assistance Program

Job summary

Macy's in Honolulu, Hawaii is seeking a Receiving Colleague to support essential store operations by maintaining inventory accuracy and ensuring smooth customer experiences. You will receive and organize merchandise, assist customers, and handle curbside deliveries.

The ideal candidate has flexible availability, excellent communication skills, and a commitment to operational excellence. The position offers competitive pay, benefits, and opportunities for career growth.

Qualifications

• Flexible availability including days, evenings, weekends, and holidays.
• Ability to understand and effectively communicate with peers and customers.
• Resourceful and able to adapt to changing priorities.

Responsibilities

• Support store operations by managing inventory and assisting customers.
• Greet shoppers warmly and resolve issues effectively.
• Maintain a clean and organized stockroom and sales floor.

Skills

Flexible availability

Effective communication

Customer service orientation

Adaptability

Team collaboration

Job description

Job Overview

As a Receiving Colleague, also known as a Back of House colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. From receiving and organizing merchandise to picking, packing, retrieving orders from our back‑of‑house storage and delivering them curbside to the customer, you will monitor alerts to ensure ready‑on‑time completion of Buy Online Pickup In‑Store (BOPS) orders and help keep the stockroom and sales floor running efficiently.

You’ll also play a key part in customer interactions — greeting shoppers warmly, resolving issues, and delivering orders curbside with care. Your attention to detail, teamwork, and commitment to operational excellence will directly impact both customer satisfaction and overall store performance.

Daily Responsibilities

• Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride and greet teammates with a warm hello. Before getting started, they review their goals, learn about new products and promotions, and prepare the store for success. Whether receiving merchandise, tagging items, or organizing the stockroom, they bring energy and focus to every task to set the day up for smooth operations and strong results.
• On the floor, they focus on the customer — from greeting customers warmly to actively listening and resolving issues, building trust through personal, helpful interactions during curbside pickups or through timely and accurate order fulfillment.
• Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting any needed merchandise moves.
• They finish strong, wrapping up the day by organizing the stockroom, completing orders, and setting the team up for the next day’s success.

Qualifications

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Be comfortable communicating and collaborating with customers and colleagues.
• Meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful, eager to start a new venture, and can adapt to changing priorities; work independently but thrive in a team environment.

Essential Physical Requirements

• Perform talking, lifting, constant moving, standing, and reaching with arms and hands.
• Stand for at least two consecutive hours.
• Lifting at least 30 lbs., stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

What We Can Offer You

Competitive pay and benefits, comprehensive health and wellness coverage, a 401(k) match, paid time off, and eight paid holidays. Grow your career with continuous learning and leadership development, and build community by joining one of our Colleague Resource Groups and making a difference through volunteer opportunities.

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Equal Opportunity Employer

Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time.