Retail Quality Assurance & Standards Lead

Food Lion; Huntersville (NC); On-site; USD 26,000 - 34,000; Full time

Job summary

Food Lion in Huntersville, NC is seeking a Store Associate in Retail Operations to help maintain a clean, safe, and inviting shopping environment and to provide fast, friendly customer service. You will assist with daily tasks, stock, and store upkeep while upholding Food Lion standards.

Ideal candidates excel in interpersonal communication, reliability, and teamwork, and are able to perform physical duties and operate basic computer systems required for checkout and training.

Qualifications

• High school diploma or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Sweep and clean floors on nights with no scheduled vendor services
• Weekly cleaning of Produce, Market and Deli Departments
• Clean and organize the store mop room
• Find more efficient ways to do the job and seek to reduce costs and improve labor productivity
• Follow QA daily check list and sanitation standards set by Food Lion
• Follow current Standard Practices regarding cleanup of Hazardous Waste product
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Customer service

Communication

Teamwork

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

POS systems

Computer literacy

Job description

Food Lion in Huntersville, NC is seeking a Store Associate in Retail Operations to help maintain a clean, safe, and inviting shopping environment and to provide fast, friendly customer service. You will assist with daily tasks, stock, and store upkeep while upholding Food Lion standards.

Ideal candidates excel in interpersonal communication, reliability, and teamwork, and are able to perform physical duties and operate basic computer systems required for checkout and training.