Retail QA Associate: Food Safety & Customer Experience

Food Lion; Centreville (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Food Lion is seeking a store team member to maintain cleanliness, assist customers, and support daily store operations in Centreville, MD. You will help ensure a safe, inviting shopping environment and execute routine tasks to minimize shrink and improve efficiency.

The role emphasizes friendly service, adherence to safety standards, and the ability to perform multiple tasks. Priorities include sanitation, policy compliance, and teamwork in a fast-paced retail setting.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
• Courteous and helpful to other associates
• Sweep and clean floors on nights with no scheduled vendor services
• Weekly cleaning of Produce, Market and Deli Departments
• Clean and organize the store mop room
• Find more efficient ways to do the job and seek to reduce costs and improve labor productivity
• Follow QA daily check list and sanitation standards set by Food Lion
• Follow current Standard Practices regarding cleanup of Hazardous Waste product
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service

Learning agility

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Cash register

Scanner

Computer

Job description

Food Lion is seeking a store team member to maintain cleanliness, assist customers, and support daily store operations in Centreville, MD. You will help ensure a safe, inviting shopping environment and execute routine tasks to minimize shrink and improve efficiency.

The role emphasizes friendly service, adherence to safety standards, and the ability to perform multiple tasks. Priorities include sanitation, policy compliance, and teamwork in a fast-paced retail setting.