Retail Promotions Manager

PACCAR

Renton (WA)

On-site

USD 104,000 - 147,000

Full time

5 days ago

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Benefits offered by this job

401k with up to a 5% company match

Fully funded pension plan

Paid vacation and holidays

Tuition reimbursement

Medical, dental, and vision plans

FSA/HSA

Disability insurance

Life and AD&D insurance

Employee assistance program

Job summary

PACCAR is seeking a Retail Promotions Manager to lead a team responsible for dealer loyalty programs across North and South America. The role coordinates with PACCAR Parts, dealers, and external partners to boost retail sales and improve the customer experience.

You will drive loyalty strategies, manage program analytics, develop materials, and mentor the team while championing Six Sigma, data management, and cross-functional collaboration.

Qualifications

Bachelor's degree in business, marketing, advertising, or related field required.
Master's degree preferred.
Five years of marketing, advertising, sales, or customer service experience required.
Two years as a manager or supervisor preferred.
Project, product, or systems management experience.
Six Sigma experience.
Team leader with excellent communication skills.
Proficient in Excel, PowerPoint, Snowflake, Tableau - Advanced skills preferred.
Language proficiency in Spanish and/or French a plus.

Responsibilities

Manage the retail promotions team responsible for dealer support, daily program execution, and program analytics.
Lead loyalty program strategies to drive retail growth and enhance customer experience.
Increase levels of customer acquisition, retention, cross-selling and up-selling.
Manage vendor partner relationships including dealer business system integrations.
Collaborate with vendor partners on data management and analytics.
Develop new program materials and website enhancements.
Develop and present program updates and overviews to dealer personnel and division leadership.
Champion Six Sigma and continuous improvement projects to improve marketing tools and increase internal and customer efficiency.
Support, coach, and mentor team professional development.

Skills

Team leadership

Communication skills

Excel

PowerPoint

Tableau

Snowflake

Spanish

French

Education

Bachelor's degree in business/marketing/advertising

Master's degree

Tools

Excel

PowerPoint

Snowflake

Tableau

Job description

Requisition Summary

The Retail Promotions Manager will manage and lead a team responsible for retail customer loyalty programs in North and South America. This dynamic role requires project and program coordination with PACCAR dealers, multiple departments within PACCAR Parts, and external marketing partners to increase retail sales and enhance the customer experience.

Job Functions / Responsibilities

Manage the retail promotions team responsible for dealer support, daily program execution, and program analytics.
Lead loyalty program strategies to drive retail growth and enhance customer experience.
Increase levels of customer acquisition, retention, cross-selling and up-selling.
Manage vendor partner relationships including dealer business system integrations.
Collaborate with vendor partners on data management and analytics.
Develop new program materials and website enhancements.
Develop and present program updates and overviews to dealer personnel and division leadership.
Champion Six Sigma and continuous improvement projects to improve marketing tools and increase internal and customer efficiency.
Support, coach, and mentor team professional development.

Skills / Competencies

Bachelor's degree in business, marketing, advertising, or related field required.
Master's degree preferred
Five yearsof marketing, advertising, sales, or customer service experience required
Two years as a manager or supervisor preferred
Project, product, or systems management experience
Six Sigma experience
Team leader with excellent communication skills
Proficient in Excel, PowerPoint, Snowflake, Tableau - Advanced skills preferred
Language proficiency in Spanish and/or French a plus

Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift

Additional Job Board Information

Salary Range:

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $104,100 - $146,630 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional Information:

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.