Retail Production & Merchandising Associate

Goodwill of Colorado; Lake Arbor (MD); On-site; USD 26,000 - 36,000; Full time

Job summary

Goodwill of Colorado is seeking an Associate I, Retail Production to process donated items into inventory and prepare them for sale. You will interact with customers while stocking the floor and ensure items are priced and tested per guidelines.

The role may cover multiple areas such as hardlines, softlines, housewares, electronics, or shoes depending on business needs. The position emphasizes excellent customer service, attention to quality, and teamwork in a dynamic retail setting.

Qualifications

• High School diploma or equivalent preferred.
• One year of retail experience preferred.
• Must communicate effectively with staff and customers.

Responsibilities

• Meets or exceeds minimum productivity standards and KPI expectations for assigned duties.
• Sort donated items by type (books, media, textiles, housewares, etc.).
• Hang, size and price, tag, and prepare items to be sold on the sales floor.
• Inspect and quick test items as needed to ensure they work (plug-in or battery).
• Price items according to Goodwill standards of quality and value (good, better, best).
• Ensure production and sales floor areas are well organized, stocked, merchandised, and clean.
• Provide excellent customer service to staff and customers; answer product questions.
• Rotate or pull old or unsold product to refresh selection.
• Possibly assist with processing E-Commerce product.
• Follow all retail center policies and procedures.
• Follow safety processes and maintain a clean working environment.
• Cross-train in other departments as needed.
• Duties may extend beyond listed tasks.

Skills

Customer service

Attention to detail

Communication

Education

High School diploma or equivalent

Job description

Goodwill of Colorado is seeking an Associate I, Retail Production to process donated items into inventory and prepare them for sale. You will interact with customers while stocking the floor and ensure items are priced and tested per guidelines.

The role may cover multiple areas such as hardlines, softlines, housewares, electronics, or shoes depending on business needs. The position emphasizes excellent customer service, attention to quality, and teamwork in a dynamic retail setting.