RETAIL PRODUCTION MANAGER

Goodwill Industries of New Jersey and Philadelphia; Toms River (NJ); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading company in thrift retail is seeking a Production Manager for their Toms River location. The role involves managing daily operations and directing a team to meet sales and production targets while ensuring the highest customer service standards. Candidates should possess strong leadership skills and a minimum of two years of retail management experience.

Benefits

Medical, Prescription, Dental, Vision benefits

PTO/Holidays

Discounts and Voluntary Benefits

Qualifications

• Two years of retail management experience, preferably in thrift retail.
• Must effectively lead a team and exceed customer expectations.

Responsibilities

• Oversee, lead, and achieve production and sales targets.
• Manage daily store operations and staff performance.
• Ensure compliance with policies on Loss Prevention and Safety.

Skills

Leadership

Communication

Self-Motivation

Decision-Making

Customer Service

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Job Details

Job Location: Toms River Store - Toms River, NJ

Position Type: Full Time

Salary Range: $18.25 - $22.25 Hourly

Travel Percentage: None

Job Shift: Any

Job Category: Retail

Description:

The Production Manager is responsible for overseeing, leading, and achieving goals for the back production area, including setting production and sales targets. The role involves directing daily production, leading the team, and driving business success. Key responsibilities include building, leading, and retaining motivated high-performing teams through effective leadership of Retail Merchandise Processors. The Production Manager maintains high standards of customer service, delivering respectful and dignified service to foster loyalty to the Goodwill brand. This position is a member of the Retail Team.

Specific Duties:

1. Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
2. Execute retail operations plans to achieve targeted growth in profit, revenue, and production for the store.
3. Manage daily store operations, including meeting employee and customer needs, and opening and closing the store.
4. Coordinate with the Store Manager to analyze and develop cost-effective product generation; monitor product levels daily to meet sales targets. Must also identify donation sources during processing.
5. Make decisions related to daily retail operations within the defined work area.
6. Record production data daily.
7. Ensure store compliance with policies on Loss Prevention and Safety; implement necessary changes to meet legal requirements and minimize risks.
8. Interview, hire, and evaluate top talent; manage and review team performance.
9. Coordinate with various Goodwill Divisions.
10. Maintain a professional appearance and wear the company-issued uniform.
11. Attend work regularly.
12. Perform all other essential duties as assigned.

Benefits Overview:

Benefit eligibility depends on full-time or part-time status.

Full-time employees are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term and Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo after the waiting period.

Part-time employees working 30-37.5 hours/week are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo after the waiting period.

Part-time employees working less than 30 hours/week are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo after the waiting period.

Qualifications:

• Drive Results: Effectively execute plans, establish milestones, and meet revenue and operating income goals.
• Leadership: Lead effectively in a fast-paced environment, motivate others, and collaborate to achieve outcomes.
• Communicate Effectively: Share ideas clearly across organization levels, using appropriate communication styles and active listening.
• Exceed Customer Expectations: Surpass internal and external customer requirements.
• Self-Motivation and Initiative: Be proactive and solution-oriented.
• Work Ethic and Attention to Detail: Demonstrate reliability and thoroughness.
• Influencing and Negotiation Skills.
• Decision-Making: Use knowledge and experience to make timely, sound decisions.
• Business and Financial Reasoning: Understand profit and loss and how operational factors influence financial performance.
• Talent Acquisition and Retention: Focus on attracting, developing, and retaining high performers.
• Respect Diversity: Interact sensitively and acknowledge contributions of all team members.
• Integrity and Reliability: Be trustworthy and credible.
• Enthusiasm and Accuracy: Bring energy and perform work accurately.
• Communication Skills: Able to understand and convey instructions effectively in English.
• Flexibility: Work a flexible schedule, including nights, weekends, and occasional long hours.
• Valid Driver's License: Must be in good standing.

Physical Demands and Work Environment:

• Flexibility to assist in various store areas.
• Vision within normal limits (corrected).
• Ability to function in a hectic environment with occasional high stress.

Education/Experience:

High School diploma or GED required. Two years of retail management experience, preferably in thrift retail. One year of customer service or public contact experience. Proficiency in Microsoft Office Suite.