Retail Production Associate

Goodwill Western Missouri and Eastern Kansas; Topeka (KS); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a Retail Production Associate to join their team. This role involves sorting and preparing donated items for sale while ensuring a positive customer experience. The ideal candidate will thrive in a fast-paced environment and demonstrate professionalism in all interactions. With a commitment to helping the community, this position offers the chance to make a real impact while working in a supportive and flexible environment. If you are passionate about service and ready to take on a physically active role, this opportunity is perfect for you.

Qualifications

• Ability to stand for long periods and perform repetitive motions.
• Commitment to the organization's mission and customer service.

Responsibilities

• Sort, price, and prepare donated items for sale.
• Ensure a positive customer experience and product workflow.
• Follow safety policies and procedures.

Skills

Mathematical Skills

Literacy Skills in English

Ability to Assess Donated Goods

Basic Computer Skills

Ability to Lift Heavy Items

Customer Service Skills

Education

High School Diploma or Equivalent

Tools

Cash Register

Hand Stacker

Pallet Jack

Job description

Goodwill of Western Missouri & Eastern Kansas has a rich, 130+ year history, serving the community in Kansas City and the surrounding areas since 1894. Many people know Goodwill for our thrift stores, but few know the impact of the mission behind those stores. Generously donated items that are sold in our stores help fund the work we do supporting thousands of local job seekers overcome barriers to employment. We believe in the Power of Work and are proud to be a nonprofit organization committed to helping people obtain and keep employment through training, education, and other wraparound services.

Summary/Objective

Reporting to the Assistant General Manager, the Retail Production Associate is responsible for sorting, pricing and preparing merchandise for sale according to production and workflow standards. This position is also responsible for ensuring a positive customer experience and product workflow in both the front and back of the store.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As a Production Associate your role will:

• Sort, inspect, tag, hang, and prepare donated items for sale according to company standards.
• Price items per pricing standards and enter in computerized point of sale system.
• Meet and exceed individual production goal expectations.
• Prioritize safety and follow Agency safety policies and procedures. Promptly communicate safety issues and concerns.
• Prepare, stock, and clean the production station before and after every shift.
• Follow all merchandise and theft prevention policies and procedures.
• Demonstrate professionalism and courtesy while interacting with customers, donors, and team members.
• Comply with all Agency policies and procedures.

Complete other assignments as needed to support the retail and organizational mission, this may include:

• Receiving donations.
• Placement of goods to the sales floor.
• General store upkeep and cleaning.
• Assisting customers and/or operating a cash register.
• Operating a hand stacker and pallet jack.
• Other duties assigned.

Qualifications

The role will be a proven leader with the following:

• High school diploma or equivalent is not required.
• A minimum of 18 years old.
• Possess basic mathematical and literacy skills in English as necessary for the job.
• Ability to quickly assess donated goods and determine appropriate handling and pricing to meet production standards.
• Ability to work in a fast-paced, goal driven environment.
• Ability to learn basic computer skills as necessary to the job.
• Commitment to mission of the organization.
• Must be able to stand for long periods, and frequently bend, kneel, reach, stoop, squat, and push.
• Must be able to work in a warehouse environment, with varying temperatures and dust.
• Be open to working a flexible schedule based on business needs.
• Previous experience in thrift or warehouse processing work is a plus.
• Ability to lift and carry items weighing up to or exceeding 50 pounds.
• Ability to transport an item up to 100 pounds by pushing or pulling up to 100 pounds.
• Ability to handle repetitive motions including reaching above your head.
• Ability to learn the operation of a hand stacker and pallet jack.
• Ability to learn handling cash and operation of a cash register.

Position Type/Expected Hours of Work/Travel

• Work schedule will be assigned onsite at the assigned retail location.
• This position works a flexible schedule to support retail locations open 7 days per week, 10am - 8pm.
• Hours may vary depending on the needs of the business which may include nights, weekends and holidays.

This job operates in a warehouse environment with donated goods back room, and retail environment with merchandise displays and items available for purchase in inventory.

Physical Demand

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate verbally and apply active listening skills. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

All employees should be instilled with and demonstrate an appreciation of the value entrusted to us by the community through donated goods.

AAP/EEO Statement

Goodwill of Western Missouri and Eastern Kansas is an equal opportunity employer.

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