Retail Production Associate

DeKalb Health; Rockport (TX); On-site; USD 24,000 - 28,000; Part time

Job summary

Goodwill Industries of South Texas Inc. seeks a part-time Retail Production Assistant to sort and process textiles and wares in a courteous, customer-focused environment.

This PT Non-Exempt role requires maintaining production levels, handling donations, pricing, and assisting customers with a professional demeanor while upholding Goodwill values.

Hours are aligned with store needs in a fast-paced retail setting; safety and teamwork are emphasized, with opportunities to support community programs.

Qualifications

• Professional manner with a high degree of customer service.
• Effective communication with internal and external customers.
• Ability to work well with others in a respectful and collaborative manner.
• Read and write with the ability to comprehend and complete agency forms as required for operational purposes.
• Bilingual preferred but not required.

Responsibilities

• Process donations for hanging, tagging, tallying, and pricing.
• Maintain production levels to achieve store goals.
• Address customer complaints, referring to the Store Manager or Crew Leader as necessary.
• Ensure inventory is distributed efficiently within store fixtures.
• Accept donations and provide donation receipts upon request from the donor.
• Maintain a clean, organized work area meeting agency standards.
• Attend scheduled meetings as required.
• Perform custodial duties as necessary.
• Adhere to safety and loss prevention procedures to prevent injury and property damage.
• Embrace the core values of the agency in work and community.
• Contribute to departmental and agency objectives and goals.
• Comply with department and agency policies, procedures, and regulations.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Reading & writing

Bilingual preferred

Job description

• Base Pay $11.50 / Hour
• Employee Type PT Non-Exempt

Retail Production Assistant

SUMMARY OF POSITION

Retail Production Assistants are responsible for sorting and processing textiles and wares. The RPA is expected to be courteous and professional while upholding the Goodwill values of -Empowerment, Public Trust, Respect, Innovation, Quality, and Safety.

ESSENTIAL RESPONSIBILITIES, AND DUTIES

• Process donations for hanging, tagging, tallying, and pricing
• Maintain production levels to achieve store goals
• When required, courteously address customer complaints, referring to the Store Manager or Crew Leader as necessary
• Ensures inventory is distributed efficiently within store fixtures
• Accept donations from the general public as needed, providing donation receipt upon request from the donor
• Maintains a clean, organized work area that is presentable to the general public and meets agency standards
• Attend scheduled meetings as required
• Perform custodial duties as necessary
• Adhere to and enforce all safety and loss prevention procedures to prevent injury to others or him/herself and damage to any property, equipment, and/or inventory
• Embrace the core values of the agency in the spirit in which the agency operates at work and in the community
• Contribute to the fulfillment of department and agency objectives and goals
• Comply with all department and agency policies, procedures, and regulations
• Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrate a professional mannerism with a high degree of customer service skills
• Ability to communicate effectively with internal employees and external customers
• Ability to work well with others in a respectful and collaborative work manner
• Ability to comprehend and follow instructions
• Ability to read, and write with the ability to comprehend and complete agency forms as required for operational purposes
• Bilingual preferred but not required

Additional requirements for a Donation Station Attendant II:

• Ability to perform basic adding and subtracting math calculations

PHYSICAL FUNCTIONS

• Ability to stand, walk, climb, kneel, stoop, bend, and crouch for extended periods
• Weather conditions – variable – including extreme heat and cold, may work outside for extended periods
• Ability to work in a humid and/or dusty environment
• Able to lift and carry up to 25 lbs. or more with 2-person assistance

Goodwill Industries of South Texas Inc. is an EO employer M/F/Vets/Disabled and other protected categories.