Retail Production Associate

Selective Staffing Solutions; Buffalo (NY); On-site; USD 35,000 - 52,000; Full time

Job summary

Selective Staffing Solutions is partnering with a nonprofit organization to hire a Retail Production Associate in Buffalo, NY. The role focuses on preparing donated merchandise for sale, maintaining an organized store, and delivering excellent customer service in a team-oriented setting.

You will handle merchandise processing, pricing, shelf stocking, and floor-running support while ensuring safety and quality.

Qualifications

• Experience in retail or customer service preferred.
• Comfortable standing and moving merchandise.
• Able to work in a team-oriented environment.

Responsibilities

• Process donated merchandise for sale, categorize and price items.
• Stock shelves, racks, and displays; maintain organized sales areas.
• Provide exceptional customer service and assist donors and customers as needed.
• Follow safety guidelines and collaborate with teammates to meet goals.

Skills

Customer service

Merchandise handling

Teamwork

Attention to detail

Communication

Job description

Selective Staffing Solutions is partnering with a mission-driven nonprofit organization that is dedicated to helping individuals and families overcome barriers, build independence, and reach their full potential through the power of work. We are looking for a Retail Production Associate to join their team! This is an active, hands-on position for someone who enjoys working with merchandise, staying busy, and providing excellent customer service in a team-oriented environment.

WHAT YOU’LL DO

As a Retail Production Associate, you’ll play an important role in preparing donated merchandise for sale and keeping the store organized, stocked, and inviting for customers. Depending on the area you are working in, you may focus on Hardlines (housewares, electronics, collectibles, etc.) or Softlines (clothing, shoes, handbags, and accessories).

Merchandise ProcessingSort donated merchandise into salable, salvage, and trash categories according to company guidelines. Inspect merchandise for quality, condition, functionality, and resale value. Price merchandise using established pricing guidelines and identify special or higher-value items. Learn and recognize current brands, designer labels, collectibles, vintage items, and industry trends. For apparel, inspect items for stains, tears, odors, missing buttons, broken zippers, and other quality concerns. Sort, tag, size, and hang clothing for placement on the sales floor. Maintain accurate production, sorting, hanging, and salvage counts.

Sales Floor SupportTransport merchandise to the sales floor and stock shelves, racks, and displays. Rotate merchandise and perform markdowns according to company procedures. Maintain attractive, organized, and well-stocked sales areas. Assist with floor running, apparel rotation, and cleaning dressing rooms as needed. Keep processing and pricing areas clean and organized. Transport trash to the compactor/dumpster and operate the compactor as needed.

Customer & Donor ServiceProvideexceptional customer service and create a positive shopping experience. Assist customers with questions and merchandise. Assist at the donor door and help load and unload donated goods and apparel as needed. Develop positive working relationships with customers, donors, and team members.

Safety & TeamworkFollow all company policies, procedures, and safety guidelines. Report safety hazards, injuries, or other concerns to the Retail Store Manager. Work effectively both independently and as part of a team. Adapt to changing priorities and assist wherever needed to support store operations. Consistently meet established quality and productivity goals.

WHY THIS IS A GREAT OPPORTUNITY

This is more than a traditional retail position. Your work helps support a nonprofit mission focused on creating opportunities, building independence, and helping people reach their full potential. If you enjoy staying active, working with merchandise, meeting people, and being part of a team that makes a difference in the community, we'd love to hear from you!