Retail Producing Sales Manager

Truist Wealth; Fayetteville (NC); On-site; USD 90,000 - 150,000; Full time

Job summary

Truist Wealth seeks a Direct Sales Manager to lead a Mortgage Loan Originator (MLO) team and drive growth by executing Truist Mortgage LOB strategies. You will mentor, recruit, and develop a productive sales force while coordinating with internal partners to maximize loan production and client satisfaction.

The role requires deep knowledge of mortgage lending, exceptional communication, and strict adherence to policies and regulatory requirements.

Qualifications

• Bachelor's degree or equivalent education and related experience.
• 5+ years mortgage industry experience.
• Experience managing a team of 4+ Mortgage Loan Originators.
• Strong understanding of mortgage lending and all loan types.
• Excellent verbal, written, and communication skills; proven recruiting ability.
• Registered and maintains an active NMLSR registration.

Responsibilities

• Achieve production goals through personal production and leading a profitable sales team.
• Drive mortgage loan sales by leading and executing a strategic plan with internal and external partners; engage in business development with the MLO team.
• Ensure adherence to Truist lending policies, government regulations, and quality control standards.
• Improve client service quality by adopting digital client experiences and streamlined mortgage processes.
• Foster partnerships between sales and operations; assist with document follow-up as needed.
• Stay informed on local real estate and mortgage trends to inform strategy.

Skills

Team leadership

Mortgage lending

Recruiting

Communication

NMLSR registration

Education

Bachelor's degree

Job description

Serves as the direct sales manager of a Mortgage Loan Originator (MLO) team. Responsible for delivering superior growth and profit by executing on Truist Mortgage LOB strategic plans and initiatives.

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Responsible for achieving production goals through personal production as well as effective leadership, recruiting, retention, coaching, and developing a profitable sales team.
• Drive sales of mortgage loans by leading, communicating, and executing on a strategic plan that includes superior relationship management of internal and external COIs and coordinating sales activities with internal Truist partners; Take an active role in business development efforts with MLO team.
• Ensure personal and team adherence to Truist Lending policies and procedures, including government regulations, secondary market requirements, acceptable compliance and quality control audit performance.
• Continuously improve client service quality by modeling and leading the adoption of digital client experience, technology, and managing the mortgage processes to enhance relationships with clients, COIs, and Truist teammates.
• Champion effective partnerships between sales team and operations, as needed assist Mortgage Loan Fulfillment with client, attorney, or appraiser document follow-up as determined through quality control or post-closing review.
• Stay up to date and knowledgeable of local real estate market conditions, mortgage product and process trends, and competitive position. Provide feedback and solutions, as needed or requested, regarding mortgage lending delivery capabilities.

QUALIFICATIONS

Required Qualifications

• Bachelor's degree or equivalent education and related experience
• 5+ years mortgage industry experience or experience in the financial services field
• Manages a team of 4+ Mortgage Loan Originators
• Strong understanding of mortgage lending, knowledgeable in all types of mortgage loans
• Excellent verbal, written, and communication skills
• Proven ability to recruit and retain productive, engaged teammates
• Registered and maintains an active Truist sponsored registration in the Nationwide Mortgage Licensing 8. System and Registry (NMLSR) and has been assigned a unique identifier number in compliance with the federal S.A.F.E. act requirements

Preferred Qualifications

• 2+ years management experience
• Prior experience with management of internal and external relationships and partnerships

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

• Sitting/Standing/Walking/Bending/Lifting
• Sitting (if checked, indicate frequency) Frequently (25% - 50% of the time)
• Standing (if checked, indicate frequency) Frequently (25% - 50% of the time)
• Walking (if checked, indicate frequency) Frequently (25% - 50% of the time)
• Bending (if checked, indicate frequency) Choose an item.
• Lifting (if checked, indicate pounds) Up to 25 lbs.
• Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
• Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
• Travel Up to 25%

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• For more details on Truist’s generous benefit plans, please visit our Benefits site.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
• As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Truist is a Drug Free Workplace.

EEO is the Law

E-Verify IER Right to Work About Truist Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.