Retail Processor

Goodwill Industries of Southwest Florida; Florida; On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) plan

Paid time off

Paid holidays

Employee assistance program

Employee discounts

Tuition reimbursement

Job summary

Goodwill Southwest Florida is seeking a Retail Processor to receive, record, sort, and process donated goods through the Kaizen system. This role supports merchandising, customer service, and general store operations at 5600 Lee Boulevard, Lehigh Acres, FL.

The position involves meeting production goals, maintaining quality, and ensuring a clean, safe workplace while assisting donations and processing tasks as needed.

Qualifications

• High school diploma or equivalent preferred.
• Retail/stock handling experience preferred.
• Ability to listen to and follow instructions.
• Ability to communicate effectively.
• Ability to stand for extended periods and lift up to 40 pounds.
• Ability to recognize colors.
• Knowledge of basic math skills.
• Ability to maintain a safe and clutter-free work environment.

Responsibilities

• Receive, record, sort, and process donated goods per Kaizen and guidelines.
• Greet donors and customers with friendly, professional service.
• Meet production goals while maintaining quality and safety standards.
• Maintain clean, safe, and organized workstations and areas.
• Assist with merchandising, customer service, and donation processing.

Skills

Customer service

Communication

Teamwork

Stamina

Color recognition

Math basics

Safety awareness

Education

High school diploma

Job description

Job Title: Retail Processor

Location: 5600 Lee Boulevard Lehigh Acres, FL

Employment Type: Full-Time / Part-Time / Hourly

Goodwill Southwest Florida is seeking a Retail Processor to receive, record, sort, and process donated goods through the Kaizen system. This position is responsible for meeting production goals, maintaining quality and productivity standards, and supporting a clean, safe, and organized work environment. The Retail Processor also assists with merchandising, customer service, donation processing, and other store operations as needed.

Key Responsibilities:

• Receive, record, sort, and process donated goods according to the Kaizen system and all RAW/Outlet sorting and labeling guidelines.
• Greet donors and customers in a friendly and professional manner while providing excellent customer service.
• Meet or exceed production goals by processing soft-line and hard-line merchandise, accurately recording production, and supporting continuous process improvement.
• Execute Kaizen 5-minute drills and maintain clean, safe, and organized workstations and work areas.
• Sort, band, and organize hangers by type and follow all established processing procedures, including rubber banding shoes and other designated requirements.
• Move rolling racks and hoppers to the sales floor and merchandise products according to color, category, and established merchandising standards.
• Follow inventory rotation guidelines and established pricing procedures.
• Properly sort and place pulls, outlet merchandise, and recyclable commodities into designated containers, hoppers, Gaylords, totes, and other assigned locations to support aftermarket operations and minimize disposal expenses.
• Maintain a positive attitude when working with customers, clients, and co-workers.
• Follow all company policies and procedures.
• Assist in all areas of the production process, cross-train to support additional duties, and perform donation attendant, merchandising, cleaning, fixture and equipment support, customer service, and other duties assigned by supervisors.

Qualifications:

• High school diploma or equivalent preferred.
• Retail and/or stock handling experience preferred.
• Ability to listen to and follow instructions.
• Ability to communicate effectively.
• Ability to stand for extended periods of time and independently stoop, bend, kneel, push, and pull.
• Ability to recognize colors.
• Ability to lift up to 40 pounds.
• Ability to exercise good judgment, patience, and understanding.
• Knowledge of basic math skills.
• Ability to maintain a safe and clutter-free work environment.
• Ability to proactively learn about services and operations.
• Ability to occasionally work outdoors in varying temperatures and weather conditions.
• Ability to work a flexible schedule.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement