Retail Processing Lead, 1st Shift

Lakeshore Learning Materials; Midway (KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Paid parental leave

Medical, dental, and vision coverage

401(k) with company contribution

Flexible benefits

Casual dress code

Job summary

Lakeshore Learning Materials is seeking a Retail Processing Lead to guide the Distro team in a high-volume distribution center. You will organize picking, manage workflow, and ensure productivity, accuracy, and safety in order processing. Strong analytical and communication skills are essential for success in this role.

The role emphasizes cross-functional collaboration, staffing planning, and continuous improvement of processes to meet customer expectations and maintain efficiency.

Qualifications

• High school diploma or GED; bachelor’s preferred.
• 1–2 years of experience in order fulfillment.
• Strong organization and administration skills.
• Excellent attention to detail.
• Willingness to improve, learn and adapt.
• Ability to handle multiple functions and meet deadlines.
• Sharp interpersonal and analytical skills.

Responsibilities

• Oversee a team of Distro associates and drivers.
• Use WMS to track daily goals and workload balance.
• Collaborate cross-functionally to ensure timely order processing.
• Assess staffing needs to handle fluctuating workloads.
• Identify workflow improvements to reduce costs.
• Ensure compliance with SOPs for retail processing.
• Develop and track KPIs to drive productivity.

Skills

Team Leadership

Analytical Skills

Communication

Attention to Detail

Problem Solving

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Warehouse Management System (WMS)

Job description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.

Job Description

We are seeking a Retail Processing Lead to join our team. In this role, you will lead the Distro team and organize picking and workflow activities in a high-volume distribution center. You will ensure the team meets and maintains productivity, accuracy and safety standards for all picking and order processing operations. Applicants should have strong analytical and problem-solving skills, excellent administrative and organizational abilities, and sharp communication skills. The ideal candidate has previous experience working in an order fulfillment or distro role.

A day on the job looks like this:

• Overseeing a team of Distro associates and drivers, managing both conveyable and non-conveyable items in the retail area
• Leveraging the Warehouse Management System (WMS) to understand daily goals and cadence to maintain building balance and steady workflow
• Collaborating cross-functionally with other teams to ensure timely and accurate order processing that meets customer expectations
• Assessing staffing needs to support fluctuating workloads and maintain operational efficiency
• Identifying and implementing opportunities to improve workflow efficiency and optimize cost-effectiveness
• Ensuring compliance with standard operating procedures and methodologies for all retail processing activities
• Developing and measuring key performance indicators to drive productivity improvement

Qualifications

Got the skills and experience? Here’s what we’re looking for:

• High school diploma or General Education Degree (GED) required (bachelor’s degree preferred)
• Must be in good standing with attendance (internal applicants)
• 1–2 years of experience in order fulfillment
• Excellent organization and business administration skills
• Strong attention to detail
• Willingness to improve, learn and adapt
• Ability to handle multiple functions and meet deadlines consistently
• Sharp interpersonal and analytical skills

Additional Information

And here’s our end of the bargain!

• Competitive compensation based on skills and experience, and bonuseligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve. We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. To learn more about Lakeshore, visitwww.lakeshorelearning.com/careers

Equal Employment Opportunity Policy

People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

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