Retail Print Solutions Team Lead

Staples; Plaistow (NH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Full-time hours

Paid time off

Career development program

Weekly pay

401(k) with company match

Medical, dental and vision insurance

Associate discounts

Job summary

Staples is seeking a Print Supervisor to lead a team in delivering total print and marketing solutions. You will drive sales, coach associates, and build strong customer relationships in a fast-paced retail setting.

The role emphasizes operational excellence, collaboration, and exceptional service. The position requires flexible scheduling, strong leadership, and the ability to manage multiple priorities while maintaining integrity and quality in customer interactions.

Qualifications

• Flexible schedule based on store needs.
• Experience directing a team and managing multiple priorities.
• Basic computer skills: open/save/send files, email, MS Word.
• Attention to detail and identifying quality issues.
• Experience overcoming objections and engaging customers.
• Collaborate effectively in a fast-paced, sometimes stressful environment.
• Ability to manage conflict calmly.
• Act with honesty and integrity regarding customer and business information.
• Ability to lift/move 10–50 pounds, climb ladders, stand and walk.

Responsibilities

• Connect with customers and build relationships to provide creative print and marketing solutions.
• Drive customer satisfaction by focusing on engagement, quality, and community.
• Coach associates in exceptional service, consultative selling, and total solutions.
• Lead and develop a team committed to operational excellence in driving profitable sales and margin.
• Consult with customers, ask open-ended questions to offer appropriate options and deliver total print solutions.
• Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach.
• Be flexible to perform other duties as assigned.

Skills

Team leadership

Customer engagement

MS Word

Attention to detail

Objection handling

Collaboration

Conflict resolution

Integrity

Tools

Salesforce.com

Job description

Staples is seeking a Print Supervisor to lead a team in delivering total print and marketing solutions. You will drive sales, coach associates, and build strong customer relationships in a fast-paced retail setting.

The role emphasizes operational excellence, collaboration, and exceptional service. The position requires flexible scheduling, strong leadership, and the ability to manage multiple priorities while maintaining integrity and quality in customer interactions.