Retail Print Manager - Omaha, NE

Office Depot, Inc.; La Vista (NE); On-site; USD 45,000 - 65,000; Full time

Job summary

Office Depot, Inc. is seeking a Retail Print Manager to drive print sales and service growth in a high-volume store.

You will oversee the print production process, manage equipment and supplies, and deliver high-quality print materials while leading a customer-centric team aligned with Office Depot's values. You will open and close the store as a Key Carrier, with a flexible schedule including evenings, weekends, and holidays.

Qualifications

• Passion for print services and delivering exceptional customer experiences.
• Ability to train and develop store associates in print processes and selling techniques.
• Strong leadership to foster a customer-centric, high-performing team.

Responsibilities

• Owns delivering memorable customer experiences and client satisfaction in Print Department.
• Ensures execution of Office Depot selling techniques and print-related training.
• Drives sales through development of associates in print and store-wide initiatives.
• Leads by example in customer service and product knowledge.
• Provides guidance and ongoing training on print processes and selling techniques.
• Coaches colleagues to improve proficiency and brand loyalty.
• Monitors performance, certifications, and competencies of store associates.
• Identifies areas for process improvement and efficiencies in print operations.

Skills

Print services expertise

Customer service

Team leadership

Sales training

Tools

Print equipment operation

Job description

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As a Retail Print Manager at Office Depot you will play a pivotal role in driving print sales and service growth within our high print volume store. Your enthusiasm and expertise in print services will help us create and nurture a vibrant sales culture, enhance our store's visual and merchandising standards for print products, and prioritize unparalleled client satisfaction. The Print Manager will be responsible for overseeing all aspects of the print production process, managing print equipment and supplies, and ensuring the delivery of high-quality print materials. The Print Manager will help lead a customer-centric environment, engage with the local community, all while fostering a positive culture aligned with the Office Depot 5C values ofCaring, Committed, Creative, Collaborative, & Courageous. As a Print Manager you will also be a "Key Carrier" and considered a leader on duty; responsible for opening and closing the store. The Print Manager must be able to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays. The ideal Print Manager should be passionate about print services, delivering exceptional customer service, driving operational excellence, and developing a high-performing team.

The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

Primary Responsibilities:

Sales and Service Excellence:

• Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
• Ensure the execution of Office Depot selling techniques and sales training in print and across the store.
• Drives a sales-focused environment through the training and development of all associates, inclusive of print.
• Act as a role model for delivering exceptional customer service and product expertise.

Leadership and Team Development:

• Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
• Facilitate training sessions on the business model and the holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies.
• Other duties as deemed necessary

Operational Efficiency:

• Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies.
• Contribute to increasing sales and