Retail POS QA

GSPANN Technologies, Inc; Lawrence (MA); Hybrid; USD 85,000 - 140,000; Full time

Job summary

GSPANN Technologies, Inc is seeking an experienced Retail QA tester to simulate real-world stores, validate omni-channel workflows, and test iPad-based retail applications. The role involves collaboration with quality engineers, use of AI tools to accelerate testing, and applying modern scripting for test execution in a SAFe environment.

The position requires 5+ years in a retail-focused tech environment, familiarity with back-office processes, and strong end-user mindset.

Qualifications

• 5+ years of experience in a retail store environment involving technology, operations, or omni-channel workflows.
• Familiarity with back-office processes such as inventory, receiving, transfers, fulfillment, reconciliation, or exception handling.
• Ability to think like an end user, identify edge cases, document defects clearly, and communicate risk to technical and non-technical partners.
• Technically curious and comfortable working with retail hardware, mobile devices, and connected peripherals.
• Basic scripting experience (PowerShell, Python, or shell scripting); VBScript is a plus.
• Passion for AI and emerging retail technologies, with a drive to learn and apply AI in testing and QA.

Responsibilities

• Simulate real-world retail environments in our lab and conduct in-person testing in stores to validate software used by store associates.
• Test omni-channel and retail workflows such as BOPIS, BORIS, Endless Aisle, Membership, Store Fulfillment, and ERP-connected processes.
• Test associate-facing applications on iPads, including interactions with payment terminals and other peripherals.
• Collaborate with Quality Engineers to perform end-to-end testing across in-store systems, ERP, and fulfillment platforms.
• Utilize AI tools to accelerate test design, exploratory testing, defect analysis, documentation, and reporting.
• Learn and apply modern test automation tools and scripting languages to support test execution and reporting.
• Configure and troubleshoot retail hardware setups including POS terminals, scanners, printers, and mobile devices.
• Participate in agile ceremonies within a SAFe environment and contribute to quality discussions.
• Act as a retail SME to ensure software meets needs of store operations, inventory, fulfillment, finance, and customers.

Skills

Retail QA/testing

Omni-channel knowledge

Edge-case analysis

Cross-functional collaboration

AI in testing

Scripting exposure

Tools

PowerShell

Python

Job description

Headquartered in California, U.S.A., GSPANN provides consulting and IT services to global clients. We help clients transform how they deliver business value by helping them optimize their IT capabilities, practices, and. With five global delivery centers and 2000+ employees, we provide the intimacy of a boutique consultancy with the capabilities of a large IT services firm.

Location: Lawrence, MA (Hybrid Onsite)

Duration: 12+ Months

Key Responsibilities

• Simulate real-world retail environments in our retail lab and conduct in-person testing in stores to validate software used by store associates.
• Test omni-channel and retail operations workflows such as BOPIS, BORIS, Endless Aisle, Membership, Store Fulfillment, inventory adjustments, order exceptions, returns, and ERP-connected processes.
• Test associate-facing applications on iPads, including interactions with payment terminals, checkout pinpads, and other connected peripherals.
• Collaborate with Quality Engineers on eCommerce and retail teams to execute end-to-end testing that spans from in-store systems to ERP and fulfillment platforms.
• Use AI tools to accelerate test design, exploratory testing, defect analysis, documentation, and test reporting.
• Learn and apply modern test automation tools and scripting languages to support test execution and reporting.
• Configure and troubleshoot retail hardware setups including POS terminals, scanners, printers, mobile devices, and payment systems.
• Participate in agile ceremonies and contribute to quality discussions within a Scaled Agile Framework (SAFe) environment.
• Act as a retail subject matter expert, bringing frontline and back-office retail operations insights into the testing process to ensure software meets the needs of store associates, retail operations teams, inventory and fulfillment teams, finance and reconciliation teams, and customers.

Qualifications

• 5+ years of experience working in a retail store environment, preferably in a role involving technology, operations, or omni-channel workflows.
• Familiarity with retail back-office processes such as inventory management, receiving, transfers, fulfillment, reconciliation, or exception handling.
• Ability to think like an end user, identify edge cases, document defects clearly, and communicate risk to technical and non-technical partners.
• Technically curious and comfortable working with retail hardware, mobile devices, and connected peripherals.
• Basic scripting experience (e.g., PowerShell, Python, or shell scripting); VBScript experience is a plus.
• Passion for AI and emerging retail technologies, with a desire to learn and apply AI tools to testing and quality assurance.
• Strong communication and collaboration skills, especially when working with cross-functional teams.
• Experience using or testing iPad-based retail applications and payment hardware is highly desirable.
• (Bonus) Exposure to robotic arm testing or automation hardware used in retail or logistics environments.

Working at GSPANN

GSPANN is a diverse, prosperous, and rewarding place to work. We provide competitive benefits, educational assistance, and career growth opportunities to our employees. Every employee is valued for their talent and contribution. Working with us will give you an opportunity to work globally with some of the best brands in the industry.

The company does and will take affirmative action to employ and advance in the employment of individuals with disabilities and protected veterans and to treat qualified individuals without discrimination based on their physical or mental disability status. GSPANN is an equal opportunity employer for minorities/females/veterans/disabled.