Retail Pet Store Associate

Pet Supplies Plus; Hope Mills (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Flexible scheduling

Advancement opportunities

Promotion-from-within culture

Job summary

Pet Supplies Plus is seeking a Retail Pet Store Associate to deliver outstanding customer service and pet care guidance in our Hope Mills location. You’ll greet customers, help them choose suitable pet food and products, and offer friendly recommendations tailored to each pet’s needs.

The role emphasizes a team-oriented, fast-paced environment with weekend availability and a commitment to safe, clean store operations.

Qualifications

• Ability to deliver friendly, knowledgeable customer service.
• Willingness to learn about pet nutrition and care.
• Comfortable standing for long periods and lifting items.
• Reliable, flexible with weekends and holidays.

Responsibilities

• Greet neighbors with a friendly, pawsitively passionate attitude.
• Help customers choose the right pet food and supplies.
• Make product recommendations based on each pet’s needs.
• Operate the POS system and handle returns.
• Promote store specials and loyalty programs.
• Stock shelves and keep displays organized.
• Assist with self-wash stations and pet care services.

Skills

Customer service

Communication

Team player

Retail experience

Education

High school diploma or equivalent

Tools

POS system

Job description

Retail Pet Store Associate -Customer Service and Pet Care

(Team Member)

Benefits

• Promote from within culture
• Employee discounts
• Flexible schedule
• Opportunity for advancement

Flexible Scheduling | Growth Opportunities

At Pet Supplies Plus, pets aren’t just pets—they’re family. And helping pet parents take great care of them? That’s kind of our thing.

If you’re the type of person who notices when a dog needs a better food option—or just enjoys helping your neighbors and their pets—you might fit right in here!

Benefits & Perks

• Flexible scheduling
• Employee discounts (your pets are about to get spoiled)
• Pay increases and pet care training programs
• Promotion-from-within culture

Safety & Support

• Safety-first environment for pets and team members
• Team-based environment where everyone supports each other
• Ongoing training to build product knowledge and pet care confidence

What You’ll Do

• Greet neighbors with a friendly, pawsitively passionate attitude
• Help a new puppy parent pick the right food—or help a regular find exactly what they always forget the name of
• Make thoughtful product recommendations based on each pet’s needs
• Operate the POS system, process transactions, and handle returns
• Promote store specials, loyalty programs, and current offers
• Stock shelves, manage inventory, and keep displays organized
• Lift and stock bags of pet food and supplies (yes, some of them are heavy)
• Assist pet parents with self-wash stations and explain the process
• Restock bathing supplies and keep the store clean and welcoming
• Provide occasional services like walk-in nail trims (training provided)

What You Bring

• Strong customer service and communication skills
• Comfortable working in a fast-paced retail environment, especially on weekends
• Willingness to learn about pet nutrition, products, and care
• Reliable, team-oriented mindset
• Ability to lift, stock, and stay on your feet for extended periods
• Availability for evenings, weekends, and holidays

What Makes You Stand Out

• Experience in retail, customer service, or pet care
• Confidence talking with customers and making recommendations
• A genuine interest in animals (bonus if you already have strong opinions about dog food)
• Ability to stay organized and handle multiple tasks at once

Grow With Us

This role is an opportunity to build real knowledge in pet care, develop customer service skills, and grow into leadership or specialized roles within the store. If you enjoy helping people, working with pets, and being part of a friendly, neighborhood-focused team, we’d love to meet you!

This location is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner hiring team. Each PSP franchised business is solely and exclusively responsible for determining local hiring decisions, compensation, benefits, and other terms of employment. You acknowledge that if you are offered employment at a PSP franchised business, your sole and exclusive employer is the local franchise business that hired you, not PSP Franchise Operations. PSP Franchise Operations does not participate in any local employment decisions or practices within its franchised businesses. All inquiries about employment should be made directly to the franchise location.