Retail Personal Banker II: Relationship Builder

Fifth Third; Ann Arbor, Northern (MI, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Fifth Third Bank in Ann Arbor seeks a Personal Banker Associate II to join a 4–8 week onboarding with rotations in Operations and Sales & Service. The role emphasizes consultative selling, deposits and loan products, and building lasting customer relationships.

Training leads to Retail Personal Banker II with a strong focus on revenue growth and risk-aware service. The position requires a college degree or transferable experience, with familiarity in Retail policies and NMLS/SAFE registration

Qualifications

• College degree or equivalent transferrable experience.
• Experience in financial services preferred.
• Ability to develop trust and cross-sell to customers.
• Strong numerical and financial information analysis skills.
• Professional representation and solid communication required.

Responsibilities

• Sell deposits, loans and fee-based services to meet customer needs.
• Cross-sell to existing customers and engage in outside sales activities.
• Refer customers to Mortgage, Small Business, and Investment partners as appropriate.
• Open/close Retail products and support customer experience across channels.
• Follow risk controls and internal policies; protect customer information.

Skills

Sales skills

Customer relationships

Cross-selling

Financial analysis

Education

College degree

Tools

CAMP

CRM systems

Job description

Fifth Third Bank in Ann Arbor seeks a Personal Banker Associate II to join a 4–8 week onboarding with rotations in Operations and Sales & Service. The role emphasizes consultative selling, deposits and loan products, and building lasting customer relationships.

Training leads to Retail Personal Banker II with a strong focus on revenue growth and risk-aware service. The position requires a college degree or transferable experience, with familiarity in Retail policies and NMLS/SAFE registration