Retail Personal Banker I - South Chicago Heights

Fifth Third; Chicago Heights (IL); On-site; USD 41,000 - 67,000; Full time

Job summary

Join a leading bank as a Retail Personal Banker I in South Chicago Heights, where you will foster relationships with customers and provide tailored financial solutions. This full-time role offers a comprehensive benefits package and opportunities for professional growth and development. You'll play a crucial role in helping customers navigate their financial journeys while adhering to ethical standards.

Benefits

Comprehensive medical, dental, and vision coverage

401(k) plan with employer match

Flexible paid time off

Employee stock purchase plan

Comprehensive leave programs

Qualifications

• 6 months customer service experience or college degree is required.
• Ability to represent Fifth Third Bank professionally.
• SAFE Act registration is required at employment time.

Responsibilities

• Cultivate and enhance customer relationships.
• Process transactions and solve customer problems.
• Utilize consultative sales approach to meet customer needs.

Skills

Customer Service

Communication

Decision-Making

Education

High School Diploma/GED

College Degree or Equivalent Military Experience

Job description

Retail Personal Banker I - South Chicago Heights page is loaded

Retail Personal Banker I - South Chicago Heights

Apply locations South Chicago Heights, IL time type Full time posted on Posted Yesterday time left to apply End Date: June 30, 2025 (23 days left to apply) job requisition id R59283

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

The Personal Banker I position will provide an exceptional customerexperience by cultivating, maintaining, and enhancing long lasting relationships with existing and prospective customers. This position is responsible for processing teller transactions as well as working as a member of the platform staff. Helping customers to understand and address their financial needs, the banker will provide solutions that span across the customer's lifecycle by utilizing our consultative sales and service process.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

. Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate

. Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice

. Maintain working knowledge of products, services, and processes offered

. Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved

. Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs

-Provide customer support needed reinforcing the value of current and new technology

. Process teller transactions and adhere to balancing guidelines

. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp

. Other duties as assigned

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience.
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Exhibits business acumen.
• Demonstrated ability in making sound decisions.
• This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

WORKING CONDITIONS:

• Normal office environment.
• Extending viewing of computer screens.

At Fifth Third Bank, we understand the importance of rewarding our employees for their hard work and dedication, therefore, our Total Rewards offering includes a differentiated compensation package and comprehensive benefits.

Benefits:

Our benefits programs are designed to support the health, happiness, and financial well-being of our employees and their families. Your benefits will include access to comprehensive medical, dental, and vision coverage, a 401(k) plan and employee stock purchase plan that both offer a generous employer match, flexible paid time off, comprehensive leave programs, and unique benefits to support your overall mental and physical wellness. For additional details, please contact your recruiter.

Compensation:

We offer a competitive base salary that is reflective of the range of salary levels for all roles within this pay grade across the US. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Retail Personal Banker I - South Chicago HeightsTotal Base Pay Range 41,600.00 - 66,600.00 USD AnnualLOCATION -- South Chicago Heights, Illinois 60411

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Join Our Talent Network

Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step?

About Us

Fifth Third Bank, National Association is one of the top-performing banks in the country, with a history that spans more than 150 years. We’ve staked our claim on looking at things differently to make banking a Fifth Third better. This applies to our relationships with customers and employees alike.

We employ about 18,000 people while offering:
• A chance for employees to build their future, with supportive career development and comprehensive health and financial wellness programs.
• An environment where we win together by celebrating achievements and working collaboratively.
• An opportunity to make a difference in a positive and lasting way. Everything we do is geared toward improving lives.

We’re proud that Fifth Third is a warm and caring place to grow – as a customer and as a team member.