Retail Personal Banker I - Oakley Station

Fifth Third Bank; Cincinnati (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading bank is seeking a Retail Personal Banker I for their Oakley Station branch. The role involves providing exceptional customer service and developing long-lasting relationships with clients while assisting them with their financial needs through a consultative approach. This entry-level position offers the opportunity to grow within a collaborative environment focused on ethical business practices.

Qualifications

• High School Diploma/GED and 6 months customer service experience; or college degree; or equivalent military experience.
• Must exhibit business acumen and decision-making abilities.
• Requires SAFE Act registration at the time of employment.

Responsibilities

• Cultivate relationships through proactive outreach.
• Provide tailored recommendations based on customer needs.
• Process teller transactions and maintain compliance with policies.

Skills

Customer Service

Communication

Business Acumen

Education

High School Diploma or GED

College Degree

Military Experience

Job description

Retail Personal Banker I - Oakley Station

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General Function

The Personal Banker I position will provide an exceptional customer experience by cultivating, maintaining, and enhancing long-lasting relationships with existing and prospective customers. This position is responsible for processing teller transactions as well as working as a member of the platform staff. Helping customers understand and address their financial needs, the banker will provide solutions that span across the customer's lifecycle by utilizing our consultative sales and service process.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuring actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties & Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
• Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
• Maintain working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
• Provide customer support needed, reinforcing the value of current and new technology
• Process teller transactions and adhere to balancing guidelines
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
• Other duties as assigned

Minimum Knowledge, Skills, and Abilities Required

• High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience.
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Exhibits business acumen.
• Demonstrated ability in making sound decisions.
• This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Working Conditions

• Normal office environment.
• Extended viewing of computer screens.

LOCATION -- Cincinnati, Ohio 45209

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance and Sales