Retail Performance Executive

Regions Bank; Atlanta (GA); On-site; USD 224,000 - 274,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions is seeking a Retail Performance Executive in Birmingham, AL, to partner with Retail Banking leadership and drive strategic initiatives that boost sales, service quality, and customer experience. You will oversee performance enablement, coaching resources, and workforce effectiveness across the Retail network.

The role requires 15 years in banking or retail leadership, a business-related degree, and strong skills in change management, communication, analytics, and strategic execution.

Qualifications

• Bachelor's degree in Business, Finance, Management, or a related field.

Responsibilities

• Review Retail Banking performance metrics and identify trends, risks, and opportunities to improve sales, service, productivity, and operational effectiveness.
• Partner with Consumer Banking Executive leadership to drive business growth and ensure consistent field execution.
• Establish accountability for execution against key performance indicators, operational expectations, and strategic objectives.
• Develop and implement standardized processes to promote consistency, efficiency, and sustainable performance across the Retail network.
• Identifies performance gaps and implements mitigation strategies to improve business outcomes and customer experience results.
• Oversees Retail Sales and Service Managers responsible for identifying performance trends and coaching opportunities.
• Leads and develops a team for Retail performance enablement including segment management, coaching, and sales support.

Skills

Leadership

Change leadership

Communication

Verbal communication

Written communication

Performance improvement

Analytical thinking

Problem solving

Partnerships & stakeholder mgmt

Strategic thinking

Education

Bachelor's degree in Business, Finance, Management, or a related field

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Retail Performance Executive is responsible for partnering with Retail Banking leadership to develop, implement, and execute strategic initiatives to drive sales performance, service excellence, workforce effectiveness, and customer experience outcomes across the Retail Bank. This role provides leadership and oversight for Retail performance enablement functions, ensuring consistent execution of business strategies, optimization of sales and service practices, and delivery of tools, coaching, and support resources to enhance associate and organizational performance.

Primary Responsibilities

• Reviews Retail Banking performance metrics and identifies trends, risks, and opportunities to improve sales, service, productivity, and operational effectiveness

• Partners with Consumer Banking Executive (CBE) leadership to develop and execute strategies to drive business growth and consistent field execution

• Establishes accountability for execution against key performance indicators, operational expectations, and strategic objectives

• Develops and implements standardized processes that promote consistency, efficiency, and sustainable performance improvement across the Retail network

• Identifies performance gaps and implements mitigation strategies to improve business outcomes and customer experience results

• Optimizes workforce deployment and staffing strategies to maximize productivity across branch segments, markets, and job families

• Leads initiatives to improve customer engagement, sales effectiveness, and service delivery across the Retail Bank

• Utilizes data, analytics, and business insights to influence decision-making, prioritize opportunities, and drive execution strategies

• Oversees performance enablement programs designed to strengthen sales execution, service delivery, coaching effectiveness, and associate productivity

• Provides leadership and direction for Retail segment strategy execution, ensuring alignment with organizational priorities and customer growth objectives

• Leads and develops a team responsible for Retail performance enablement, including segment management, sales and service performance support, financial wellness programs, coaching effectiveness, and sales support capabilities

• Oversees Retail Sales and Service Managers responsible for identifying performance trends, coaching opportunities, and sales effectiveness improvements across the Retail Bank

• Directs the Retail Market Coach function to ensure consistent field coaching practices, sales execution standards, and operational effectiveness across geographically aligned markets

• Provides strategic oversight of Financial Wellness and Education initiatives to support customer engagement, associate capability development, and business growth objectives

• Leads the Retail Sales and Service Tools Support function to ensure effective utilization, adoption, and continuous improvement of sales and service platforms and resources

• Partners with business leaders to identify capability gaps and implement development strategies to enhance associate effectiveness and leadership readiness

• Supports onboarding, talent development, succession planning, and performance improvement efforts to strengthen organizational capability and field execution

• Collaborates with cross-functional partners to implement strategic initiatives, change management efforts, and transformation activities impacting the Retail Bank

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

Requirements

• Bachelor's degree in Business, Finance, Management, or a related field

• Fifteen (15) years of leadership experience in banking, retail banking, sales management, or a related financial services environment

Skills and Competencies

• Ability to lead through change and organizational transformation

• Demonstrated leadership and team development skills

• Effective communication and influencing skills

• Excellent verbal and written communication skills

• Experience leading performance improvement initiatives

• Proven ability to drive results in a complex, matrixed environment

• Strong analytical and problem-solving skills

• Strong partnership and stakeholder management skills

• Strong strategic thinking skills and execution capabilities

Preferred location is Birmingham, AL

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$249,401.90 USD

Median:

$334,150.00 USD

Incentive Pay Plans:

This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual, business, and/or company performance.Opportunity to participate in the Long Term Incentive Plan.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Regions Center

Location:

Birmingham, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.