Retail Parts ProStore 9553

Advance Auto Parts Inc.; Tampa (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A reputable automotive retailer in Tampa, Florida is seeking a Retail Parts Professional to provide exceptional service to DIY customers. The position requires extensive knowledge of automotive systems and strong sales abilities. Responsibilities include managing customer interactions, ensuring store cleanliness, and assisting with inventory processes. Candidates should have prior automotive experience and effective communication skills. This full-time role offers opportunities for career growth in a fast-paced environment.

Qualifications

• 3–5 years of prior automotive parts experience.
• Ability to speak and write English (Spanish a plus).
• Strong organizational skills.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Manage DIY services including battery installation, testing, wiper installs.
• Ensure high standards of customer service and store appearance.

Skills

Automotive systems knowledge

Sales skills

Communication skills

Customer service

Inventory management

Education

ASE Certification Preferred

Valid driver's license

Tools

POS systems

Microsoft Office

Diagnostic equipment

Job description

Job Description

Retail Parts Professional is a professional level sales position supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. Responsibilities include advanced identification, troubleshooting, project assistance for DIY customers, sourcing parts from special orders, FDO, second source, etc., and in‑depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities: task assignment & completion, safety, open/close duties

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms,-facing, dusting, parking lot
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge
• Operating POS and parts lookup systems
• Expert in testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (engine, suspension, brakes, electronics, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively with customers, peers and management
• Ability to read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute written, oral or diagram instructions
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately (add, subtract, multiply, divide in all units of measure, whole numbers, fractions, decimals)
• Use Microsoft Office effectively (Word, Excel required)
• Strong organizational skills
• Ability to work assorted days, evenings, weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

• 3–5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education and Certifications

• Must have a valid driver's license
• ASE Certification Preferred, but not required

Physical Demands

Job may require standing, lifting, and repetitive motion.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.