Retail Parts ProStore 8968

Advance Auto Parts; Virginia (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading automotive parts retailer in Virginia is seeking a Retail Parts Pro to support DIY customers with expert knowledge of automotive systems. The role includes providing exceptional customer service, managing DIY service tasks, and maintaining inventory standards. Candidates should have 3-5 years of automotive parts experience and strong sales skills. This is a full-time position with flexible scheduling and the potential for ASE certification.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with experience in customer transactions.
• Effective communication in English (Spanish a plus).

Responsibilities

• Provide GAS2 selling experience for DIY customer visits.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation.

Skills

Automotive systems knowledge

Sales skills

Communication skills

Customer service skills

Inventory management skills

Education

No specific degree required

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It includes advanced identification, troubleshooting, and project assistance for DIY customers and the ability to source parts from numerous places, including special order, FDO, and second source. In-depth knowledge of store inventory and maintenance processes is required. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, and wiper installations
• Ensure high standards of customer service and store appearance
• Key holder responsibilities: task assignment, completion, safety, and open/close duties

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot-outs, cycle counts, and back stock
• Maintain store cleanliness: floors, bathrooms, facing, dusting, and parking lot
• Provide DIY services such as battery installation, testing, and wiper installations

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronics, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively to build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately (addition, subtraction, multiplication, division, whole numbers, fractions, decimals)
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience; proven sales ability with past experience in fulfillment of customer transactions.

Education

No specific degree required.

Certificates, Licenses, Registrations

• Must have a valid driver's license

ASE Certification Preferred, But Not Required

ASE certification preferred but not required.

Physical Demands

Job requires standing, walking, and lifting within company guidelines. Specific physical demands and accommodations details are provided upon request.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other federal, state, or local protected class.