Retail Parts ProStore 9545

Advance Auto Parts; Orlando (FL); On-site; USD 90,064 - 123,895; Full time

Job summary

A leading automotive retail company located in Orlando is seeking a Retail Parts Pro to support DIY customers with expert knowledge of store systems and automotive parts. Responsibilities include delivering high-quality customer service, achieving sales goals, and ensuring store cleanliness. Candidates should have automotive system knowledge, strong sales abilities, and 3-5 years of automotive parts experience. This is a full-time position with competitive compensation ranging from $90,064 to $123,895 annually.

Qualifications

• 3-5 years of prior automotive parts experience.
• Able to communicate effectively in English; Spanish a plus.
• Must complete the Parts Knowledge Assessment.

Responsibilities

• Provide a high-quality selling experience for customers.
• Achieve sales goals and service objectives.
• Manage battery installation and other DIY services.

Skills

Automotive systems knowledge

Customer service skills

Sales abilities

Organizational skills

POS system operation

Education

Valid driver's license

ASE Certification (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

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Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. The role can identify, troubleshoot, and provide project assistance for DIY customers. It sources parts from special order, FDO, second source, and other locations. The role has in‑depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services (battery installation, testing, wiper installs, etc.)

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education

Certificates, Licenses, Registrations

Must have a valid driver's license

ASE Certification Preferred, But Not Required

Physical Demands

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https://jobs.advanceautoparts.com/us/en/disclosures

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Motor Vehicle Manufacturing and Retail

Orlando, FL – $90,064.00–$123,895.20

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