Retail Parts ProStore 9443

Advance Auto Parts; Orange Park (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading automotive parts retailer in Orange Park is seeking a Retail Parts Pro to provide expert customer service and sales support. The ideal candidate will have strong automotive knowledge, proven sales experience, and exceptional communication skills. Responsibilities include managing DIY services, maintaining store appearance, and achieving sales goals. This full-time position offers an opportunity to work in a dynamic environment.

Qualifications

• 3-5 years of prior automotive parts experience needed.
• Proven sales ability with customer transactions.
• Communicate effectively in English; Spanish a plus.

Responsibilities

• Provide exceptional customer service during sales transactions.
• Manage DIY services including installations.
• Maintain store cleanliness and organization.

Skills

Friendly communication

Ability to locate and stock parts

Safety knowledge and skills

Parts and automotive system knowledge skills

Advanced selling skills for DIY

Education

Valid driver's license

ASE Certification Preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Retail Parts Pro

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It has the ability for advanced identification, troubleshooting and project assistance for DIY customers. It can source from numerous places including special order, FDO, second source, etc. It has in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education & Licenses

Must have a valid driver's license. Certificates, Licenses, Registrations as applicable.

Certification

ASE Certification Preferred, But Not Required.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.