Retail Parts ProStore 9282

Advance Auto Parts; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive retail company in Jacksonville is looking for a full-time sales associate. The ideal candidate will have extensive knowledge of automotive systems and the ability to assist DIY customers with their projects. Responsibilities include providing excellent customer service, achieving sales goals, and managing DIY services. Previous experience in automotive parts and sales is required.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with experience in customer transactions.
• Successful completion of Parts Knowledge Assessment.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation and testing.

Skills

Customer communication

Automotive system knowledge

Inventory management

Sales skills

Mathematical accuracy

Microsoft Word and Excel

Education

Valid driver's license

ASE Certification Preferred

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It can identify, troubleshoot, and assist DIY customers with projects, sourcing parts from special orders, FDO, second source, etc. The role is fully aware of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services (battery installation, testing, wiper installs, etc.)

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience. Proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

Must have a valid driver's license. ASE Certification Preferred, but not required.

Physical Demands

Full-time role with responsibilities such as moving parts, standing, walking, and performing manual tasks. Specific physical demands will be discussed during interview.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales and Business Development

Industries

Motor Vehicle Manufacturing and Retail

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.