Retail Parts ProStore 9223

Advance Auto Parts; Fort Myers (FL); On-site; USD 40,116,000 - 63,039,000; Full time

Job summary

A leading automotive parts retailer in Fort Myers seeks a Retail Parts Pro to provide expert assistance and support to DIY customers. In this full-time role, you'll leverage your automotive knowledge and customer-focused skills to meet sales goals and ensure excellent service standards. Candidates should possess strong parts knowledge and previous retail automotive experience along with a valid driver's license. Join a team that values your skills and offers opportunities for growth.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience in customer transactions.
• ASe Certification preferred, but not required.
• English language proficiency; Spanish a plus.
• Ability to read safety rules and parts catalogs.

Responsibilities

• Provide sales experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation and testing.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities (open/close duties).
• Assist in store inventory processes including truck put away, cycle counts.

Skills

Automotive systems knowledge

Customer service skills

Safety knowledge

Parts lookup skills

Sales skills

Diagnostic equipment testing

Microsoft Office (Word, Excel)

Education

Valid driver's license

ASE Certification (Preferred)

Tools

POS systems

Parts lookup systems

MS Word

MS Excel

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. The role has the ability for advanced identification, troubleshooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

What is a Retail Parts Pro?

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education and Certifications

Must have a valid driver's license

ASE Certification Preferred, But Not Required

Physical Demands

(Physical demands details normally provided here)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.